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Warning about www.m6.net

Hi

This is a warning about anyone considering using http://www.m6.net.

In November 2009 we took up a web hosting plan with this company. We enquired whether we had a 30-days money back guarantee and they confirmed we did. We tried their service for a few days but realised despite clear indications from us that they did not provide support for a specific requirement we had, so we cancelled this plan and requested a refund. They advised us very late that we would have to wait for 2 months before we could get our refund. In good faith we waited for the 2 months to come. They then stopped replying to our messages. We later learned that the reason they set this 2 months waiting period is actually because VISA establish such a period for buyers to put a claim for fraud. Past this period, buyers are not covered anymore.

Their tactic seems to be the following: they ensnare people with a lie that they offer a money-back guarantee, then set a refund date knowing the customer will forfeit any rights with VISA and ignore all correspondence past this date.

We are sickened by this company's bare-faced dishonesty and would warn other potential clients to stay well clear of these people.

More information about the correspondence we engaged with these crooks can be found here:

http://www.dynasoft.net/temp/www.m6.net_fraud_a.pdf
http://www.dynasoft.net/temp/www.m6.net_fraud_b.pdf
http://www.dynasoft.net/temp/www.m6.net_fraud_c.pdf
http://www.dynasoft.net/temp/www.m6.net_fraud_d.pdf

Thank you,

Regards,

Mike Garvin
CEO
Dynasoft Ltd

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Comments
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Read it but how much money is this about?

I know reviews look to be grim about them but http://www.hostsearch.com/plan_info/m6net_plan.asp looks to be under 30 a month. I'd move on and get my site up somewhere else.

Could you start a discussion about your site needs? I read in there about VB6. While we all loved VB6, isn't it starting to be nearly impossible to find programmers for that?
Bob

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They're the pits

My site is with another company. Whatever the technology we use, they should not lie.

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Further issues with M6.net

Gavin,

That is not the only issue with them.

We have been with them for over five years, and just have not had the cycles to move our legacy apps off.

Their technical support is virtually non-existent...

We have had sites with them that have been down for over three months at a time (fortunately non-mission-critical), but still the issue with their ability to appropriately resolve technical issues in a timely matter DOES NOT EXIST!

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We have had a few side projects that I started hosting with M6.Net that were originally placed on their system over five years ago.

On a consistent basis, they continue to make changes to their system in which, every single time, connectivity is broken to our databases, and our sites are down for weeks.

Back and forth the emails go, where I list the exact issue. One tech even replied with their own internal link to the exact page where I was having the issue. I listed the issue, in their reply they only pointed to the issue. YES? AND? No attempt was given in how they would fix it.

Their trouble-shooting is NON-EXISTENT. In one issue starting October 20, 2010, they recreated all of our domains, moved everything and broke db connectivity AGAIN!

I informed them that our code has not been touched in YEARS, nor have we made changes to our databases, so whatever changes they made, should be reverted.

The only reply I got was that they do not touch code without permission... that was it. No further explanation, etc.

Upon just a little bit of digging, I found that our ODBC entry was still intact, but our databases were GONE!!!!

Still trying to resolve this, but over-all, it has been a horrible experience.

Once I have the cycles to move everything off of their systems, this will be done.
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Hopefully this will help others avoid the level of frustration that has been experienced with them.

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