Check the warranty and call it in.
Hello everyone, I have a huge problem with my Cintiq 13HD since a week or two:
After drawing for a while, re-calibrating the pen or putting my PC on stand-by, the tablet and pen will bug and will (all at once):
-Disable the pressure of the pen -Disable the pen eraser (it just becomes another pen)
-Disable all tablet buttons
-Add a "hold pen still to open side menu" option to my pen that isn't even available in the tablet properties!
-Change the mouse logo onscreen (worth mentioning, just in case)
I searched everywhere and found some solutions that can reactivate the tablet buttons (by restarting tablet processus and pilots), but the pressure and eraser stay disabled until I restart the PC, and then it eventually happens again.
My theory is that the tablet somehow switches configuration, but I never seen someone with this problem on the web, and it is my first tablet (so no presaved preferences from a previous one).
I have Windows 10 and use Photoshop (although the problem happen even without opening it).
Please help me! It is such a waste of an overwise cool product!!!