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w2kPro - missing USB port to configure printer, Help!

by new8ie / January 13, 2007 6:32 AM PST

Got hold of new USB cable to connect the computer and Canon S520. Previously used printer cable for connection.
Start>Settings>Printers>Canon S520 Properties>ports displays LPT1-LPT3 and COM1-COM4, also FILE and Microsoft Document Imaging Writer Port. Missing are the USBNNN ports.Any suggestions? Thank you in advance

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Might be proper. Tell me about...
by R. Proffitt Forum moderator / January 13, 2007 8:07 AM PST

The machine and what motherboard chipset driver you installed.

I would have noted which one I would use but you neglected the items asked for in the forum Note.

Bob

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self-built system over 5 yrs old
by new8ie / January 13, 2007 10:56 AM PST

it all still works
1stMainBoard FIC AZ11E
Award Bios V6.00PG
VIA3in1 chipset driver ver 4.31

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Glad to hear you fixed it.
by R. Proffitt Forum moderator / January 13, 2007 11:32 AM PST

What was it?

Bob

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opps! misrep'ed myself too soon
by new8ie / January 13, 2007 1:44 PM PST

I was talkin about that the dual-display, cd burner, DVD drive, ethernet card, skype usb phone, usb jumpdrives, USB wireless mouse, and sound card/speakers all still work after all of these years since I first built the computer.

Its this new problem that I need help: I had to go and buy a USB 2.0 cable to attach my Canon S520 to my computer (in order to achieve faster printing) and I do not see any USBNNNN ports.

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I wonder if your printer...
by R. Proffitt Forum moderator / January 13, 2007 10:53 PM PST

Needed a specific order of install. Some jump in and plug in the printer prior to the driver install. Some drivers during install have a question about parallel or USB. Sometimes you need a specific driver cleanup tool (from the printer maker) to change the parallel to USB install.

I'd uninstall the printer and driver and re-read the install notes.

Bob

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What Bob is telling you is...
by Edward ODaniel / January 14, 2007 4:47 AM PST

that simply changing the type of connection (from parallel to USB) will not cause a recognition of the port connected to and thus the proper drivers.

Do you still have your handy, dandy sheet of paper that came with the printer to step you through setting it up? If so make use of it and the magic will happen.

If you don't still have the instructions you can easily access them from this link by selecting Product / Software Manuals:
http://www.usa.canon.com/consumer/controller?act=DownloadDetailAct&fcategoryid=330&modelid=6611

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final conclusion to the problem
by new8ie / January 19, 2007 12:14 AM PST

since all of your earnest attempts at help, thank you for that, Canon technical staff contacted me and notified me the printer model I have its not compatible with a USB 2.0 cable. It is their recommendation that I try to use a USB 1.1 cable and see if that resolves the problem.

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