I've lost count of where a new user gets their homepage hijacked or something in the startup items and no anitivirus finds a thing.
Are you used to looking over the startup items?
If not, paste up a HIJACKTHIS LOG (Google "How do I make a hijackthis log") and I'll give it a quick look.http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3
And do what Grif's writes at
I initially posted about my problem in another thread. The general thought was that I have been hacked. What happens is pretty simple. The computer boots up. When I press enter to start I get 2 boxes. One to call somebody and one to enter the key to w10. When I call I get somebody who wants 290.00 for 'an expert' to fix the problem (that one is kindofa tip off). Anyway.....
I have been trying to figure out where to go to fix whatever. First I tried to run microsoft sweeper but it couldn't find the boot drive. Then I figured out how to get to a command line. I thought I would try and run msconfig but that didn't work. I have now downloaded several different rescue disks. These are cd/dvd's that hold a number of utilities to allow the user to fix stuff. I am still messing with these.
If I could figure out where my startup programs are stored I suspect I could fix this thing but have no idea how to do that. If anybody has thoughts on that one I would appreciate it. What I think has happened is that whoever did the deed left something on my computer that boots itself up but I have no idea what it is, or where its at.
Any thoughts are appreciated. Thank you.............