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Volume control and lan connection ghosts

by sanlynn36 / August 30, 2010 10:24 PM PDT

On my HP HDX laptop running Vista my volume control and lan connection keep flashing up and down and off/on. These are controls that are "soft keys" (I think I'm using that term correctly???) that are above the keyboard. Yesterday I noticed that the mute soft key would not respond at all, but did unmute when I rebooted.

Don't know if this is a virus, but I'm getting the feeling it is not.

anyone have any idea of what I can do to solve this increasingly annoying problem?

Many thanks,
Sanlynn

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But Have You Checked?
by Grif Thomas Forum moderator / August 31, 2010 3:52 AM PDT

Tried using System Restore back to a time when things were good?

Cleaned out the junk files from the various locations on the computer?

Although it may not be malware related, why not eliminate such from the various possibilities.. Download, install, update, then run full system scans with BOTH of the free tools below. Scan with the tools till nothing is found..:

Malwarebytes Antimalware

SUPERAntispyware Removal Tool

Have you run a Error Checking/Chkdsk to clean things up? If not, try the steps in the link below. The steps are basically the same for Vista.:

How To Run 'Error Checking/Chkdsk' On Win2000/XP

Hope this helps and let us know how it goes.

Grif

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still randomly ghosting...
by sanlynn36 / August 31, 2010 1:58 PM PDT
In reply to: But Have You Checked?

Thanks, Grif, for trying to help. Unfortunately, I have malwarebytes and antispyware - nothing shows up. I then tried the error check and it didn't work exactly as you outlined (difference with Vista?) in that after I restarted the computer there was a brief flash with code on the screen (too brief to read, but the word error was there) and then it started up normally and I was able to access the internet/files, etc. There was virtually no lag time while it presumably did its check. Nevertheless, I hoped it had gotten rid of the problem, but, alas, about 40 minutes later the volume is indicating it is going up and down and the lan connection goes off and on like some bloody poltergeist is sitting there playing with it.

Anything else I can try? Thanks,
Sanlynn

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Error Checking/Chkdsk Didn't Run...
by Grif Thomas Forum moderator / September 1, 2010 1:21 AM PDT

A full running Chkdsk/Error Checking takes quite a while, around 30 minutes or more.. Vista, Windows 2000, XP, Windows 7, they all have similar Error Checking/Chkdsk modes and should operate the same. If yours did not, then somethings still not right.

Did you also try running it from a command line per the previous instructions? If not, please do so...

Short of running a "repair" installation of the operating system, you might try running the System File Checker (sfc /scannow) from a command line. It should identify any corrupted/missing files and correct them.. Instructions are in the link below:

http://support.microsoft.com/kb/929833

Hope this helps.

Grif

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random volume/lan ghosts
by sanlynn36 / September 2, 2010 1:40 AM PDT

You were absolutely right - the ck did NOT run. Turns out I did not have "elevated status" though it didn't notify me of that. But, when I went to do comd line, it let me know. So I followed directions to get the appropriate status and it ran. Thought it solved the problem as the ghosts didn't come right back - but after half a day I was back where I started with the volume and lan connectivity randomly going off/on.

So I next did the sfc/scannow last night. This morning there was a message that it could not repair all of the corrupted files - but i was unable to get list of the unrepaired files. Wouldn't know what to do with it once I got it.

Good news is, that I've been using computer for last three hours and so far no random ghosts. Keeping my fingers crossed.

Thanks so much for your help!

I am wondering how these got corrupted to begin with. I keep malwarebytes up to date, and scan on regular basis wiwth antispyware (also have AVG running). Nothing has shown up....

Thanks again, Grif.
Sanlynn

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spoke too soon about random "ghosts"
by sanlynn36 / September 2, 2010 1:53 AM PDT

Okay, right after I posted that the problem may be fixed, I went to a youtube exercise clip I often use. Touched the mute softkey to turn off the volume and VOILA volume control and lan started flashing. Thinking this is something physical, not software.

What do you think?
Sanlynn

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I'd Still Start With Software First...
by Grif Thomas Forum moderator / September 2, 2010 6:54 AM PDT

Yes, it's entirely possible there is a hardware problem but try downloading and installing the newest drivers for your devices, especially the motherboard/chipset and the audio and video drivers.. Update drivers can usually be found at the computer manufacturer's website or if not there, check the device provider's website.

Bad drivers can cause similar problems as well.

Hope this helps.

Grif

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intermittent problem continues
by sanlynn36 / September 15, 2010 1:44 AM PDT

I'm still having this problem after:
1) running an updated malwarebytes
2) scanning for virus with avg and antispyware
3) downloading the newest drivers
4) running the check disc, etc.

Should I give up this approach and take it to somebody to check out a physical problem with the computer's softkeys? Unfortunately, I don't know anyone here (Montgomery, AL) that is highly recommended for this and I sure don't want to have to send it to HP and be without the computer for goodness knows how long.

Any other ideas?
thanks, Sandy Lynn

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Same Same
by sivaloka / March 1, 2011 10:27 AM PST

I've been dealing with this same issue for months now. It was fixed for a while when I completely rebuilt the OS from the restore disks. This is clearly a software problem. I will post if I ever find a solution and would appreciate the same.
Thx

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