Samsung forum


Volume change crashes netflix

by beavliveson / November 7, 2014 2:20 AM PST

Since new my Samsung smart TV UN55FH6200F will crash netflix if i change the volume. this is only true if set to external speakers. this will not happen using TV speaker setting. Also this happens weather or not there is an external speaker attached.

called tech support. they did a full reset and update, nothing changed.

pain in my butt !! If i use my sound bar remote everything ok.

Discussion is locked
You are posting a reply to: Volume change crashes netflix
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Volume change crashes netflix
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Keep calling.
by R. Proffitt Forum moderator / November 7, 2014 8:22 AM PST

Try the service issues thread at top of forum and don't forget that new products can be returned if you find a defect like that. Nothing like product returns to send the message the product isn't ready for the market.

Collapse -
by beavliveson / November 7, 2014 9:17 PM PST
In reply to: Keep calling.

thread looks great.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!