Try the service issues thread at top of forum and don't forget that new products can be returned if you find a defect like that. Nothing like product returns to send the message the product isn't ready for the market.
Since new my Samsung smart TV UN55FH6200F will crash netflix if i change the volume. this is only true if set to external speakers. this will not happen using TV speaker setting. Also this happens weather or not there is an external speaker attached.
called tech support. they did a full reset and update, nothing changed.
pain in my butt !! If i use my sound bar remote everything ok.