Question

Voice command menu keeps popping up

I have a Samsung UN55F-6400 and the voice command menu keeps popping up in the middle of watching TV.
Its very annoying, since every time this happens, the volume decreases to zero, while it waits for you to make a voice command.

In looking at the manual, it looks like you can turn the voice command feature off, but when I go through the prompts to get to that part of the menu in set-up, there is no option to turn off voice command.

Please help.

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Answer
Re: Voice command menu keeps popping up

Hi wdkeller1965,

Sorry to hear that. What is the current firmware version you have on your TV?

Regards,
HD Tech

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Firmware version

Hello, the firmware version is T-MST12AKUC-1121.3

According to the tv, I am at the most current version of the software.
Does this help?

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Re: Firmware version
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Voice Command Menu

Is there a way to disable the voice command functionality? In the users manual is shows a picture of the menu options available for voice commands, and it shows an on/off option.

When I go to that part of the menu on my TV, there is no option to turn that functionaliy off? Is there a different place within the menu system to turn off the voice command functionality?

Thanks for your help

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Voice Command Menu

Also, the link above does not work. It takes me to an error page

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Re: Voice Command Menu
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Voice command menu

When I go to the voice command menu, there is no option to turn this feature off. The options I can change from that menu include language, tv voice and voice recognition tutorial.

Please help, this is getting very annoying. Every 5 minutes or so the voice command menu comes up which requires me to pickup the remote and hit the back button.

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I got this message.

"Message from the NSAPI plugin:

No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.


Build date/time: Apr 18 2009 14:23:49


Change Number: 1211636"

I'd talk to the web host/master about any system more than a few years old. It seems that anything more than a few years old is open to attack/hijacks and more.
Bob

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(NT) Links old and new now work.

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