Vizio TV not responsive to remote

We have four 3 year old Vizio TVs, 2 e32-c1 (table top) models and 2 e50-c1 (wall hung) models. All work fine as far as picture, etc, but one of the e32s has an issue where we cannot adjust the volume at all via the remote. We are on AT&T U-Verse, and all 4 cable remotes work fine on all the sets for changing the channel, but none work on this one e32 at all as far as the sound adjustment is concerned. It's not battery, as its remote works normally on the other sets.

We've tried all 8 remotes on this one TV's sound, but they don't work on it at all, despite working uneventfully on the others. Luckily the problem set does have sound, so it's usable, we just can't turn it up or down. I contacted Vizio support who said it appeared to be "repairable", but we'd need to have an outside tech come to look at it, which of course would be pricey.

What could cause this? We understand it's out of warranty, but is there a fix? We are starting to think it would be cheaper to just wait for a nice sale and get a new one Happy


Post was last edited on June 9, 2019 1:19 PM PDT

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I would stick to the Vizio remotes.

Then unplug all HDMI connections, then the power connection. Wait at least two or more minutes and do not connect HDMI. Try the volume up and down now. If that works I wonder if the TV was under some HDMI CeC (control.)

If that fails, remembering to not plug in anything other than power I'd try all the resets noted in their online manual.

Some note to "power cycle the remote" which is to remove the batteries and hold the remote power button for 5 seconds, release and wait a minute pop the batteries in and test.

More ideas at covers another type of remote reset worth a try.

Post was last edited on June 9, 2019 2:05 PM PDT

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Vizio remotes work on the other sets

Including the other e32-c1. As do the cable remotes, just not THIS set. The Vizio support had us press-hold the on-off switch, unplug the set etc, but that did not help. The set is not connected to anything other than the u-verse modem. We will try the other suggestions, thanks.

I should also note that we were asked to press menu on the V remote. Nothing happened with that either. I took the same remote to another set and it easily brought up the menu, so I'm pretty sure the remote is not the problem.

Post was last edited on June 9, 2019 2:47 PM PDT

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My input above

Is to give it the very last shot or attempts. If all this fails I would NOT have it repaired. 32 inch sets are seen all the time around 99USD at Walmart and the minimum shop fee is 150 and that may not cover repair.

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I agree with you

This set is not our primary one, it's in our office/computer room. Given it DOES work, there's no hurry to replace it, I agree. We'll let it go until if/when the sound fails completely and just get another one at that time.


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