Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Tip

Vizio Smart TV and no Netflix.

Sep 17, 2013 8:29AM PDT

Hope this is the right place for this as it does concern TV and settings.
I bought a Vizio 501D-A2R smart TV and could not access Netflix. Their engineering dept. has been trying to find a fix for about a month.
They said it effects my model TV, but not all of them, in fact only a small amount of the sets have this problem.
I got a call today from their tech. department asking what router am I using. It is a Netgear R6200.
He had me disable the IPV6 auto feature in the router settings and that fixed the Netflix problem.?? Something about tunneling.
Once I signed into my Netflix account I could then go back to my router settings and turn the auto IPV6 back on and everything works fine.
It appears the problem is only with some Netgear routers and my model TV.
Strange!!!

Discussion is locked

- Collapse -
Similar failures here.
Sep 17, 2013 8:35AM PDT

My wndr3800 had odd issues and I had to install an older version of Netgear's firmware. 3 months later Netgear issued new firmware with a claim it was fixed. And it was.

There are other odd things that we can get around by turning off the firewall in the router (a strange thing when you get into routers and how they work!) and using Google DNS entries.
Bob

- Collapse -
Netgear
Sep 17, 2013 10:48AM PDT

I have been using Netgear routers for many years without many problems, but the last 3, the WNDR 3500L, WNDR 37AV and now the R6200 have all had some strange little quirks. This last thing with the R6200 and the Vizio TV being the strangest.
I still like them though and will continue using them.