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Resolved Question

Vizio M55-B2 - Defect? Help Needed!

Mar 5, 2015 5:52AM PST

I just set up my Vizio 55", purchased from Amazon. To my frustration, there is a semi-circle aura at times that is really distracting.

Reading the forums it seems it might be 'Dirty Screen Effect' but it's strange to me how localized it is. I don't see it anywhere else on the screen. Just in one spot.

It's most noticeable when there are mostly-stable light colors (especially greys, but also whites, light blues, yellows). I'd say it appears maybe 5-10% of viewing time. And to be fair it's less noticeable if you view the screen at eye level (my couch is situated about one foot below the TV).

Amazon doesn't have a great return policy for TVs of this size. What I guess I'm most eager to know is whether this is something that will get worse.

If it stays the way it is (the same size, the same frequency) I think I can probably live with it. But if it's something that will get worse I'm quite concerned.

I've uploaded pics that show it at its worst here:

http://postimg.org/image/4zmq2ck37/
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<span>http://postimg.org/image/ezhmi8vcj
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<span>http://postimg.org/image/3ymhd833n/

Discussion is locked

Viziobuyer8 has chosen the best answer to their question. View answer

Best Answer

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If on amazon prime, just return it
Mar 5, 2015 8:14AM PST

If you don't want to deal with warranty systems. It looks like a pressure point on the LCD and is not considered user serviceable.
Bob

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Agreed, though Amazon may have changed their method
Mar 5, 2015 11:35PM PST
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Thanks and Follow-up
Mar 6, 2015 8:42AM PST

Thank you guys so much for your help.

I called Amazon. Though I had come across one Amazon webpage that said that their return policy for TVs larger than 42" was basically 'too bad, call the manufacturer' it turned out they were much, much better/more receptive than I EVER imagined.

Don't know if it's because I have Prime but (after walking me through a few potential tech solutions/resets) the Amazon tech told me that a refund or replacement was available. I opted for the replacement.

According to the Amazon rep, they'll send me a paid shipping label. I only have to pack up the TV, affix the label to the box, and bring it to a UPS location. So long as they receive it within 30 days I don't pay for any shipping charges. And they said they'll be able to process the replacement within 2-4 weeks. (Actually even that is understating things: because they didn't want to leave me without a TV, he extended it for 90 days so that I could get the replacement).

After previously being fearful about Amazon's return policy (and convinced I'd never buy any other big-ticket item from them again) I'm now a huge fan. It was some of the best customer service I've ever experienced with an online purchase.

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I've had stellar service from amazing Amazon.
Mar 6, 2015 10:18AM PST

I'm a fan. Bob