Vista won't read Dual Layer DVD's

While I appreciate any response, if you read my post you would have seen that the computer I built myself has the same issue, and there's no HP in it but one drive, and my Sony drive does the same thing.

If you Google "Vista won't read CD" you'll get thousands of hits and dozens of forums with people saying the exact same thing. There's a glitch in Vista that causes it not to read certain disk from certain drives, it just ask you to format them for the "live file system" or it says "please insert disk." It is absolutely a Vista issue, peopel with Dells, Gateway's, etc all report having the issue.

Plus, I can't get HP support, they didn't supply the x64 OS, I had to have a x64 disk mailed from MS because HP doesn't supply them, just the code (That works for 32 & 64 bit.)

But, once again, since hundreds of other people have come to the internet with the same issue on all brands of computers it's not an HP issue, and since it happens on my hand-made machine I can tell you, I'm not HP. I'm happy yours works.

And why wouldn't you ask HP for a fix or refund?

I see you mention google and see thousands of hits but that doesn't explain why every Vista machine I can test on (just 20 some so far) never hiccup on Video DL-DVD media.

If we could compare notes about what differs we either will find something or maybe not. You still have a warranty issue to deal with HP.
Bob

It occurs on my sony drive in my home-made computer built entirely by me from sperately ordered parts. If my notebook was the only machine doing it I would think it was the notebook, but I have five systems, the three XP never have the issue, but both the Vista x64 machines do.

HP will not offer support on a non-factory OS. You have to use the factory installed OS from thier image disk -- since they would not supply an x64 disk when I bought the machine that's not an option.

Regardless of how many machines you have never had this issue with (lucky you) many, many people have. I have read thread after thread after thread about this issue, but no one has a solution that worked on my machine.

Guess what? All those 20 some machines are factory loaded OSes. So we have a chance all the drivers are there and more.

Why isn't using the HP factory load on your HP a viable solution?

About your custom built PC. We can find loads of posts about problems with home builts. That would present a case that Windows is seriously flawed?
Bob

I'm sorry, did you not read all my post, just the part you wanted to argue with?

When I bought my Notebook, 2 years ago, HP DID NOT SHIP 64 BIT OS, I had to get a x64 disk from Microsoft. I don't want to run x86 for many reasons, not the least of which is it would only see 3 of my 4 gigs of ram.

Also, I had the same issue with the factory OS from the HP recovery disk, including when they replaced my motherboard under warranty and re-imaged my hard drive.

Why, I ask, are you so in love with VISTA that you have to say it's my fault and Vista couldn't possibly have a flaw? Because, you know, Vista hasn't been notorious for having driver issues or anything like that.

Please, if you aren't interested in addressing the problem then stop looking for ways to tell me how wrong you think I am.

I have done a ton of research and hundreds of people have gone to forums with Factory Loaded OS machines stating that Vista's "Live File System" tries to format their disk rather than reading them.

The problem, sir, is obviously a flaw in the "live file system" feature of Vista, most likely something that causes issues between the "live file system" the disk drivers and possibly the BIOS.

What I am looking for is not someone to tell me that Factory OS is the way to go and that I'm not good enough to build my own computer, but someone who actually understands the issues, which you obviously do not, and may have a solution or ideas on finding one.

I see where the problem is.

-> You are dealing with multiple sources of a product and YOU get to make it work.

The units I have are all sorted out and ready to go and Dual Layer DVDs play fine.

-> This is not an argument at all. I hear you LOUD AND CLEAR that Microsoft and all makers have dropped the ball in getting you a solution.

But if you don't want to discuss this in a civil manner then we can't compare notes and see where the issue is.

Point? I have machines that work fine. You have machines that don't.

Let's compare notes, see where these differ and then work at how to find a fix.

-> But I get the feeling that's not what you want to do?
Bob

I just feel you've been argumentative. I have been building computers since the first Pentium processor, I've done all possible trouble shooting, uninstalling, trying to update drivers, clean install of OS, trying different disk, etc. I tried to turn outrun on and off in the regedit, I've added a "NoCDBurning" line to try and stop the Live File System from working. I've added a file to the "burn" folder in explorer (all fixes others have tried with varying results.)

Tell me what else you want to know?

There is an issue with Windows in the large picture. It does not help that you "feel" that I feel a certain way. I don't see your issue on ANY machine at office or home so it must be a missing step or "something else."

You've wasted many posts to prove its a widespread issue. Frankly I don't care one bit about that. I care to discuss your machine and hope to see if we find something.

Is that a bad thing? And why would we discuss that and not spend time on the issue at hand?
Bob

"Also, I had the same issue with the factory OS from the HP recovery disk, including when they replaced my motherboard under warranty and re-imaged my hard drive."

So, they tried to solve something under warranty and it still didn't work, and you let it go with it in stead of requiring either a working system or your money back. Your fault. And now with a non-HP supplied OS it still doesn't work and you've got no support. Your problem. And probably the machine is out of warranty by now. Your problem also.

After replacing the DVD-drive it might be time to choose between:
- buying a new laptop that works out of the box
- be content with using single-layered DVD's on this one
- see if the software issue (IF it is a software issue, what I doubt) is solved in Windows 7. Then use that.

Kees

- Try an external DL DVD burner.

Kees

Glad that not a single Windows machine we have at office or home has this issue. Let's focus on finding you a cure.

Or is the discussion not about that?
Bob