Windows Vista forum

General discussion

vista update failing (KB938194)

running windows vista home premium on an HP Pavilion Media Center M7750n (Athlon 64 X2 Dual Core 2.6 GHz, 2 GB RAM, 400 GB HDD).

this critical update keeps failing to install. i've searched the net for help and have done three things:

1) i've downloaded the update to my desktop and tried to install it and

2) Stop the Windows Update service.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Stop.


Delete temporary update files.

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Double-click the local hard disk where Windows is installed, typically
drive C.

3. Double-click the Windows folder, and then double-click the
SoftwareDistribution folder.

4. Double-click the DataStore folder to open it, and then delete all files
in the folder. If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

5. Click the Back button. In the SoftwareDistribution folder, double-click
the Download folder to open it, and then delete all files in the folder. If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.


Restart the Windows Update service.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. Right-click the Windows Update service, and then click Start."


3) This workaround:
Open Task Scheduler, and in the Windows folder add a WindowsCalendar folder.No task has to be assigned, just create the WindowsCalendar folder. Install KB938194 now.


i still see the failed update and the pending installation of critical updates on my computer. any help? tips?

thanks

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Collapse -
Same thing...

In reply to: vista update failing (KB938194)

I have done everything you have and even submitted a paid ticket to Microsoft and all they say is uninstall Virus scanning... I've done everything over and over and the updates just keep building... I can't find anything that works..

Collapse -
And Did You Uninstall 'Virus Scanning'?

In reply to: Same thing...

Many are finding that actually works because the preinstalled antivirus programs and their firewalls are a little more intrusive than preferred. If removing your antivirus works, then maybe it's time to find a new antivirus.

Tried disabling "User Access Control"?

Made sure your computer clock and date are correct?

Hope this helps.

Grif

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Yup....

In reply to: And Did You Uninstall 'Virus Scanning'?

Sorry... been in the IT biz for 15 years... I exhausted all means before going to MS for help. AV, Firewall, UAC, Certificates in IE's "trust" verified... Modified the reg, the time and date was the 1st thing I looked at...

Collapse -
Another issue I ran into (UAC)

In reply to: vista update failing (KB938194)

I grew tired of UAC. It was not saving me and since we write software it would pop up a dozen times during a compile. So UAC was disabled and things just work now.

This has also solved install issues with Office 2003. UAC on meant Office 2003 would not install in spite of us answering "it's ok." Turned it off and it installed. No one knows what's up with that.

Bob

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