Here is the FREE tool I use to reset passwords. -> NTPASSWD
Please look it up on google and then call HP to ask where they saved the files. May my grim thoughts not rain on your parade.
Friend's company had a primary employee become unexpectedly ill and quit without giving notice. No one knew her computer password. The company needed to access a file today, and tried logging in to her company (sadly, they had no file backups anywhere else).
The company called a HP helpdesk today, and was guided through a Windows Vista Password Recovery. They were told to press F11 three times during setup, etc. They saw a screen that said "backup files?" and selected yes. They successfully were able to reset the password for the sole user account.
The files are all gone. I searched all partitions for them (there's two: C drive, and "HP Recovery.). I tried using BizConnect's file recovery software to no avail.
Are all the company's documents gone due to this password reset? I would appreciate advice.