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General discussion

VISTA NOT SHUTTING DOWN + USB PORTS NOT WORKING

Oct 7, 2008 5:42AM PDT

So I've been searching around the net for some answers to my problem and nothing I've come across has really answered my problem.

Recently my toshiba laptop (running vista home premium sp1) cant seem to shut down fully. It stays on the shutting down screen forever. I've let it run for about an hour and eventually had to hard shut it down.
I've also read online that this is due to some software or programs not shutting down properly being the issue. However, I can't seem to isolate it to a specific program. Does anyone have any suggestions?

On top of the shutting down issue, none of my usb ports seem to be working properly. Power is fed through it, but it wont open any PnP.

I've tried running every possible scenarios and nothing works.

I'd like to think if I just format my laptop back to factory setting, everything would be solved, however I can't back up any of my data without any usb ports.

Can someone help me out with this dilemma.

Discussion is locked

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There are a few solutions to this.
Oct 7, 2008 5:46AM PDT

1. You pull the hard disk out for use later in some USB case. Install a new hard disk and install the OS fresh. Add the old drive later and get your files out.

2. Pull the drive and copy the files out on some other machine.

3. Use some Linux boot CD (we are not installing LINUX!) and copy your files out on some USB memory stick.

Solutions abound but it makes you wonder about how you did this. That is, do you run without a backup plan?
Bob

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i guess i didnt have a backup plan
Oct 7, 2008 6:58AM PDT

but besides reformatting the whole laptop, is there any other solution?

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All 3 solutions got the files out without formatting.
Oct 7, 2008 9:27AM PDT

Sorry if that was not clear.

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A Question
Oct 10, 2008 4:10PM PDT

Hi aclee1. Did you happen to do an upgrade from iTunes 7 to 8 recently as there have been issues concerning the usb ports not working after doing an update? These issues have been resolved and if this is the case I can let you know how to proceed.