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General discussion

Vista not recognizing USB drive

Dec 28, 2007 1:45PM PST

My daughter has a Compaq Presario SR2150NX with 256 RAM (I believe) and around 80 GB memory.

Earlier, it wouldn't recognize her CD drive (a Sony CD-RW CRX215E5 ATA device), and my husband had to contact the company to fix what turned out to be a registry problem.

Now previously functioning USB2 ports are not being recognized. She has 3, and the machine won't recognize any of them.

She mostly does iTunes (which took many tries to install), and AIM. My husband thinks it just needs another driver, like the CD RW drive did. I'm thinking it must be an insidious virus.

Anyone have a clue or a fix?

Thanks,
Katiebug

Discussion is locked

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Just went over one like that.
Dec 29, 2007 2:18AM PST
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Not the problem...
Dec 29, 2007 2:44AM PST

The problem right now is NOT the hard drive, it's the USB drive. So can't use the other person's solution because he uses the USB drive to help solve it.

I'm just concerned it is a virus because it began first with the hard drive, we fixed that and now it has jumped to the USB ports.

I hate Vista...

Katiebug

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DId you check the EVENT VIEWER?
Dec 29, 2007 3:01AM PST

It could shine the light on the issue.

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Event viewer
Dec 29, 2007 5:58AM PST

No, I didn't check. What is an event viewer?

Katiebug

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We covered this in
Dec 29, 2007 6:00AM PST

The linked discussion but you can type EVENT VIEWER in Windows Help or Google.com I don't duplicate help pages or items that you can google. Some find that unhelpful but if I duplicated such I wouldn't have time to answer questions.

Bob

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Okay Bob
Dec 29, 2007 10:23AM PST

Thanks. I'll check Event Viewer...but I may be back if I can't figure it out.

Katiebug

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bios problem i think
Aug 10, 2010 2:02PM PDT

i have a toshiba satellite a205 7458, running vista. When I look at system information i get "can't collect information - cannot access windows mangement instrument software. Windows mangement files may be moved or missing ???

Where they go

Ran reliability test and the test failed check for attributes of operating system

whaen i go to control panel click on system Processor and Memory "not available"

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Years later.
Aug 10, 2010 2:14PM PDT

You've posted in an old discussion so it will be hard to keep track of. I suggest you avoid burying new discussions in old discussions.

The ONE THING this sounds like is that someone or some malware has tinkered with Vista services. If I saw this I would set all services back to default with help from http://www.blackviper.com/WinVista/servicecfg.htm

If that does not help try Grif's suggestions at http://forums.cnet.com/5208-6121_102-0.html?threadID=378815&tag=forums06;forum-threads

Good hunting,
Bob

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usb ports not working in vista
May 4, 2008 9:35AM PDT

Your problem with both the cd/dvd-rom & usb ports is probably i-tunes try uninstalling i-tunes and all of it's components & you will most likely find your devices working again. Tell your daughter to try using windows media, real player or some other program for her ipod or mp3 player> I came across the cd/dvd/rom problem as well as the printer stopped working (usb) unistalled i-tunes all is working