There was a buggy BIOS in some HP which caused a feature to fail. HP couldn't seem to round out the engineers to fix it so people have been getting the unit exchanged for ones that work.
Did you make this a warranty issue with HP? That's right. They sold you a dud.
Bob
iTunes video playback will not work properly with a Vista machine with a SATA hard drive.
The final paragraph of iTunes Support Article 305392 says,
"Additional Information
Some customers using computers containing NVIDIA nForce Serial ATA (SATA) controllers may experience unexpected behavior when playing videos in iTunes on Windows Vista from a SATA hard drive. iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly reboot or show a blue screen. Standard IDE hard disks are unaffected by this issue. If your computer contains a standard IDE hard disk, you can copy your video files to that disk and play those copies of the files in iTunes or QuickTime Player. NVIDIA is investigating the issue."
nVidia's Support Answer Article 2075 says,
"Troubleshooting iTunes for Windows Vista video playback performance
http://docs.info.apple.com/article.html?artnum=305392
Some customers using computers containing NVIDIA nForce Serial ATA (SATA) controllers may experience unexpected behavior when playing videos in iTunes on Windows Vista from a SATA hard drive. iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly reboot or show a blue screen. Standard IDE hard disks are unaffected by this issue. If your computer contains a standard IDE hard disk, you can copy your video files to that disk and play those copies of the files in iTunes or QuickTime Player. NVIDIA is investigating the issue.
NVIDIA has determined this issue isn't specific to nForce SATA Controllers or its associated drivers. There are no specific performance issues with nForce based motherboards with Apple iTunes. NVIDIA has reported this application issue to Apple iTunes development."
SO....WHO IS GOING TO FIX THIS PROBLEM?
The HP tx1000 series laptop (I own) is supposed to be the ideal media laptop. I bought it to catch up on video's and tv programs while on long international flights. I can't because it doesn't work!
HP Pavillion TX1210US Windows Vista Home Premium
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