A 3 month old NEW machine locks up daily. Is that in the records at HP? That is, if it fails at 13 months would you be calling HP to tell them the machine has had troubles for 10 months only to hear "I'm sorry but I have no record of that."

Now another idea. We know that Windows media player can crash on some content. So if you want to tilt at that windmill go right ahead. I decided it would be easier to use VLC PLAYER.
Bob