Make it simple. Ask for fix or refund.
Bob
Vista Home Premium, pre-installed
32 bit
Gateway GM5410E, purchased less than 2 weeks ago.
Processor: Intel Core 2 duo E6300
Memory: 2048 MB DDR2 duel channel
Vista home premium
Video: Intel graphics media accelerator x3000 with 256 MB, integrated
When the user turns on the slide show screen saver, or uses the filmstrip
feature in Windows Photo gallery, BSOD, briefly & computer hangs.
Gateway tech support blamed Microsoft. The store from which the computer was
purchased has an identical PC & monitor. The problem doesn't occur on their
setup.
I downloaded the symbols packages from Microsoft
[http://www.microsoft.com/whdc/devtoo...nstallx86.mspx ]x86 retail & x86
checked, x64 checked & retail symbols
http://www.microsoft.com/whdc/devtoo...symbolpkg.mspx
I installed the symbols to c:\windows\symbols
This is the path I use in Windows debugger, for symbols.
SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols
I tried this path for symbols, but the same error about not using the
correct symbols.
SRV*C:\WINDOWS\Symbols;C:\WINDOWS\system;C:\WINDOW S\system32;C:\WINDOW
S\Symbols\ACM;C:\WINDOWS\Symbols\AX;C:\WINDOWS\Sym bols\dll;C:\WINDOWS\Symbo
ls\exe;C:\WINDOWS\Symbols\drv;C:\WINDOWS\Symbols\s ys;C:\WINDOWS\Symbols\tsp
;*http://www.alexander.com/SymServe;*h...g/symbols.mspx
I know that the report states that I don't have the correct symbols.
However, I have the only symbols available.
I hope you can help me.
Sincerely,
edx15

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