Restart the computer into Safe Mode, then uninstall Norton if it starts in Safe Mode.. Use a different antivirus, firewall, etc.
Hope this helps.
I just unpacked a new HP Paviiion a6120 with Vista. Hooked it up, booted, updated Vista, updated Norton System Works. Norton rebooted the the computer. It is hung on the boot screen and will not respond to keyboard commands.
Has anyone had this problem?
I've thought of clearing cmos memory, but decided to ask here first.
Thanks for any help.