You have a point. Perhaps I didn't have to buy a new computer, any decision to buy in that case is based on desire. In this case my computer failed and needed replacement immediately (I use it every day for my job), so my decision was based on need. Going to another store in China to purchase a basic computer is not possible, as EVERY computer with a LEGAL version of pre-installed Windows comes with a Chinese language system here in China.
A trip to the USA just to buy a computer, or paying twice for the same OS product (as an otherwise unneeded upgrade) seemed unreasonable to me (perhaps you make much more money than I do). It is a bad business model in the end and only creates ill will. If every single free Linux distribution is able to be had with multiple language ability, why is it that when I go to the length to PAY for an OS I can't get multiple language ability without paying more than twice as much.
I don't understand the rational for not providing the basic OS system to run multiple languages natively on a no frills computer system. The cost of the computer is the same regardless of where I buy it, I am getting no benefit from purchasing it here in China as opposed to anywhere else in the world.
So, my choice as a customer is to buy the same OS product twice, buy a very cheap pirated version, or change to a competing OS, and possibly leave the Windows world forever. As I said, this is a poor business model. Does any business remain successful for long when they no longer seem to care about the customer, or find new ways to alienate them? If I was asking for features that somehow added to the basic functionality or expense of the product, I could understand paying extra for what it offers. This is a different situation, I only asked for basic functionality IN ENGLISH! I don't even need the ability to switch between languages, I just wanted one I could easily read. The decision to only allow Chinese language versions of Windows to be pre-installed on computers in China is a Microsoft decision. In my view, a bad decision.