I have no access to said crash so I can't check for the other causes (video, audio, printer and other drivers.) I also can't see the EVENT VIEWER but your IT staff should review that.

For now be sure any patches are installed. I found Outlook 2003 was unstable until I installed a patch at http://forums.cnet.com/7723-6129_102-380443.html?tag=threadListing;forum-threads

Later I found Outlook 2003 to work even better if I didn't use Word 2003 as the editor. That was a clue I found in the Event Viewer.

As you have access to the clues, you can do more research (or your IT folk.)
Bob