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Viruses on cr2tojpg_setup download from CNET

by newryqs / October 22, 2015 5:48 AM PDT

ZoneAlarm Extreme Security reports three viuruses on the cr2tojpg_setup download from CNET. Are they realley viruses?

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Re: download
by Kees_B Forum moderator / October 22, 2015 5:55 AM PDT

That's a typical question for
Upload that file and see what they say. Can you tell the result?


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Sent chasing the internet
by newryqs / October 22, 2015 6:32 AM PDT
In reply to: Re: download

My only solution is to report it. I'm not a fan of the "run-around", nor do I have the time or inclination to waste my time trying to find the elusive answer. If CNET is disinterested after the question is raised, I'll just stop trusting CNET.

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Re: interested
by Kees_B Forum moderator / October 22, 2015 6:43 AM PDT

You can't expect the final answer at 6 AM PST. I had the impression that your intention was to install and use the program. When virustotal says it's safe (a false positive) you can do that.

If instead you prefer to wait until someone from checked that file, that's OK with me. I'll ask the forum administrator to move this thread to the forum and ask Jen (who looks at what's posted there) to have a look and answer you. Not sure when, however.


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Thank you
by newryqs / October 22, 2015 7:24 AM PDT
In reply to: Re: interested

The only answer I needed was "Yes" or "No". Having no idea where you offices are isn't the issue. A reply some day is adequate. For my purposes, I downloaded a safe version elsewhere.

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Hi newryqs...
by Lee Koo (ADMIN) CNET staff/forum admin / October 22, 2015 9:09 AM PDT
In reply to: Thank you

As Kees pointed out the fastest way to see if a file is safe or not, is through his recommendation of scanning the file through

There are many false positive out there and he was just looking out for your best interest if your intention was to get it installed immediately rather than wait for a response from someone to figure out if it was safe or not.

On the other hand, I will report this to the for them to check out, but can please give me the name of the title of the software you downloaded or a link to it? This way I know exactly which one specifically to report to them.

Thanks for your help.

Collapse - Support here...
by DownloadSupport staff / October 22, 2015 10:07 AM PDT

It looks like you were referring to this program:

If so, you were seeing false positive flags, probably triggered by the additional, optional third party offers in the publisher's installer.

The VirusTotal results for this file show only 1 out of 54 possible flags:

When we re-tested the download, we did see three additional offers included in the publisher's installer, all of which we were able to decline; when we did, nothing besides the main program was installed, and no other issues were found.

It is fairly common for software titles on our site (and elsewhere) to include additional, optional third party offers, which may be presented in the Installer (read more here:, and/or in individual software publishers' own installers. In the case of Free CR2 to JPG Converter, for instance, it does not use the Installer, but the publisher's installer does show offers.

All such offers must conform with our security policies prohibiting malware, and must also provide a working method to decline or opt-out of them during the download. However, offers of this nature can frequently trigger false positive detections from certain antivirus programs.

Although you are never required to accept any offers that may be included in order to complete a download, you will want to keep a close eye out to be sure that you see and have a chance to select the decline or opt-out option for any third party offers you do not want.

If you ever want to report a similar download issue, or request that we re-test a particular file, please feel free to contact our support team directly by filling out the form on the following page:

You can access the support contact form, and our FAQ section, by clicking the "Download Help Center" link at the very bottom of any web page (in the "More" column there).

Jen Support

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False positive?
by newryqs / October 22, 2015 11:13 AM PDT

That is the software downloaded. I declined all three offers, but they apparently still loaded. Ever since the download my computer has been freezing and the only practical solution is clicking on the desktop or other open window. Running paid versions of ZA, Malwarebytes, Microsoft malware remover tool, Spybot, Advanced System Care, etc. have not revealed any malicious items, but the "false positive", if it isn't malware, bears a striking resemblance to one.

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Thank you for that specific explanation.
by Lee Koo (ADMIN) CNET staff/forum admin / October 23, 2015 9:47 AM PDT
In reply to: False positive?

This was not clear in your original post at all. We could only go on with what you had disclosed which wasn't much.

Anyways, I will report this to the team to have them look into it again just to be sure.

I'm sorry that this happened, it is completely not cool at all especially when you opted out of those options. Sad

Post was last edited on October 23, 2015 9:52 AM PDT

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Malware in the link, not the download file
by newryqs / November 3, 2015 5:43 AM PST

After, buying Hitman Pro using their second opinion software or whatever they call it, the problems were fixed and have not returned. The problem is probably not from the actual download, but the suggested link destinations. Supposedly, there is an option to opt out, but even after carefully trying to avoid allowing their add-ons, the activated links went to a site with the malware. I experienced the problems immediately. I would imagine that CNET tests the destination links and when there is an "all clear" for them, the download is deemed safe. However, I would imagine a clever malware promoter would not present its contagion until after the initial download had been awarded a malware-free rating.

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Dude, just use Linux
by James Denison / October 23, 2015 10:34 AM PDT
In reply to: False positive?

I run Mint Linux myself. Comparison.

Running paid versions of ZA, = don't need it

Malwarebytes, = don't need it

Microsoft malware remover tool, = don't need it

Spybot, = don't need it

Advanced System Care, = don't need it

cr2 to jpg = free "shotwell" from protected linux repository

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Goog idea
by saskinesas / October 30, 2015 5:09 AM PDT
In reply to: Dude, just use Linux

Agreed Happy
I think Linux alternative is the option that we need to think about on these days..

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How does your comment help the overwhelming majority?
by newryqs / November 4, 2015 6:24 AM PST
In reply to: Dude, just use Linux

I am aware that 1.8% of the computers have Linux installed. I more easily have OS X running. Please try to help rather than brag. One post was sufficient.

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what about Vista?
by James Denison / November 4, 2015 6:54 AM PST

Did you realize there are more Linux users today than Vista users, and Vista is still supported. How about windows 10? It only has twice as many users as Linux desktops today. Yes, eventually it will grown more, but right now, Android derived from Linux is only behind windows 7 in overall OS being used. Last year Linux surpassed XP for users. I realize there are Linux haters, but they only hurt themselves, same as windows haters when they might find a need to use it.

Yes, sometimes Linux IS the solution.

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Actually solving the problem in front of you
by newryqs / November 4, 2015 7:02 AM PST
In reply to: what about Vista?

Granted the world would be better with Linux. Telling someone with an immediate problem to switch operating systems, especially with a "fill" machine isn't a useful suggestion. According to Myth Busters: Is Linux immune to viruses? I hope your answer is "no." That answer, and the prevention it inspires, will keep your Linux machine virus free for years to come. Personally, I have used Linux for twelve years and not had a virus or any malicious software on any of my personal machines or servers. If you are cautious like me, you too can enjoy virus-free computing for years. But if you fall into the trap of believing that Linux is perfectly immune to viruses, you very well might fall victim to that naivety." If Linux became a more popular operating system, it would receive more attacks.

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