Spyware, Viruses, & Security forum

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Virus won't allow updates to any anti-virus software program

by mrsamor / October 19, 2008 11:16 AM PDT

Running Windows XP and have gotten a virus I can't seem to shake. I can run a few anti-virus programs but if they ask me for updates the system tells me that it can't find an internet connection to update the definition files. The virus won't let me go to a few websites...avg.com or certain pc help sites. This one it didn't catch, however. I've tried copying the downloads from another computer and I'm able to install but most won't run without running the updates and then I'm back to square one. I almost need a program that is current as possible so that I can clean-up this right away without any updates. Any suggestions???

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Are you using AVG?
by R. Proffitt Forum moderator / October 19, 2008 11:22 AM PDT

There is an ongoing "thing" with Free AVG and failing updates. Try again or later, again and it may update. Some don't like this and should try another AV.

Another owner had bigger problems. Their OS was "cracked" and the "crack" affected such updates. There wasn't much we could do for them.
Bob

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It Only Hits a Limited # of Baddies But....
by tobeach / October 19, 2008 3:34 PM PDT

you could (on another machine) download & burn/save to CD "Stinger" from link below. I believe Stinger hits about 400 of the most currently common & nasty Viruses & Trojans.

It's BIG advantage is that it doesn't have to be installed nor need updates.
You simply place it in you CD/DVD drive and from desktop click to open My Computer then click to open & run the D: or E: or ? drive the CD is in. It runs as an application without install.

Personally, when downloading & saving Stinger, I re-name it at the "save as" screen to anything else to prevent malware from recognizing it (i.e.: "beehive.exe"). Hope this helps get you back to using other means for follow-up. Good Luck!! Happy

http://vil.nai.com/vil/stinger/

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Ditto problem...How did you fixed it?
by jkp923 / January 5, 2009 11:28 AM PST

I have the same exact problem. Trojan/Virus won't allow me to go to any security software websites. Now its even affecting booting of my computer. 1 out of 10 tries is successful for PC to start and can't even run DSKChk utility...Any help is appreciated

P.S. How did Stinger software worked??

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Haven't Heard Back, So Assuming Ok...
by tobeach / January 5, 2009 2:09 PM PST

in your case you'll need to download Stinger on a clean computer of a friend (?) & preferably burn to a CD after re-naming. Then take home & put in CD/DVD drive & run.

I would ALSO do the same for Malwabytes' MBAM.exe & SuperAntispyware(SAS) & after TDSS & Stinger done, try install & updates & clean. Be OFF net for TDSS & Stinger then if sucessfull,
go on net to Update & run MBAM, then SAS.

This may also apply to you: There has been a rash of the TDSS malware that might be the culprit of not being able to install or run programs
once you've got them. Do the below FIRST (if found) & THEN Stinger,MBAM & SAS in that order(?).

On your machine Look for & try:" Click on Start, click Run, and then type devmgmt.msc and click OK
* On the View menu click on Show hidden devices
* Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
* Highlight that driver and right click on it and select DISABLE
* Now RESTART your computer."

This MAY disable the service that's interfering with installs & running A/V A/S programs.

None of the above should do any harm so go for it.
NOTE: If you currently have running real time protection (which is now corrupted or not working,example Norton/McAfee/S&D Tea Timer) disable those manually first to avoid any possible conflicts w/ new items you need to run. Un-install/re-install clean versions as need be after.

Let us know how it goes, please & for additional help from myself or others! Thanks & Good Luck! Patience is a virtue in things like this.
Happy

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thanks!
by thanks! / January 29, 2009 10:32 AM PST

Found this great info doing a search for probs I went through. Followed these instructions:

"This may also apply to you: There has been a rash of the TDSS malware that might be the culprit of not being able to install or run programs
once you've got them. Do the below FIRST (if found) & THEN Stinger,MBAM & SAS in that order(?).

On your machine Look for & try:" Click on Start, click Run, and then type devmgmt.msc and click OK
* On the View menu click on Show hidden devices
* Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
* Highlight that driver and right click on it and select DISABLE
* Now RESTART your computer."

This MAY disable the service that's interfering with installs & running A/V A/S programs."

Doing this allowed me to terminate the TDSSserv.sys malware then I was able to use MBAM.exe to further excise other viruses. I can now Google and get on w/ my life....

thanks!!

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Always Pleased When Even An Old Post
by tobeach / January 29, 2009 2:30 PM PST
In reply to: thanks!

helps! Thanks for taking time to let us know it worked for you!! WinkGrin

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Thanks! it worked
by jkp923 / February 1, 2009 2:18 AM PST

tobeach, your solution did worked for few weeks and problem re-emerged. I just formatted by HD and got rid of it. Hopefully it stays away.

very effective solution btw. thnx again.

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Thank you, thank you, thank you!
by RevLDR / February 1, 2009 7:01 AM PST

Just wanted to let you all know how much I appreciated this forum and your answer. My father was having the same issue on his computer. Very difficult to fix when you can't access anything that resembles anti-virus support. A well placed search and I was able to access the forum and the solution...5 minutes later I have him up and running for the first time in a month.

Thanks for your generosity in sharing the information...you made my day (and my father's too!)

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online scanners
by tolicster / January 29, 2009 8:15 PM PST

Did you took a look at your hosts file? C:\WINDOWS\system32\drivers\etc You should check this first and see if you are getting any redirects via hosts.
Also, have you tried an online virus scanner like bitdefender or something similar that also is cleanining for free, maybe housecall?

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