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VIRUS: Windows has encountered a critical problem!


I am not a computer geek but I am pretty sure that my laptop has been infected with a virus that automatically restarts my computer after displaying the message - "Windows has encountered a critical problem. Your computer will restart in a minute. Please save your work". I know it is a virus because MS security essentials keeps on detecting viruses before my system is restarted.

Now the problem is - this occurs within first 2 minutes of me starting the computer so I don't get enough time to scan my computer, install anything or even copy important data into my USB as clearly 2 minutes is not enough especially considering that my computer has become incredibly slow since the virus attack.

I have tried safe mode, R-kill I have also even tried disabling automatic restart on system crash. But nothing is changing - it still restarts within 2 minutes. MBAM's Rkill returns the message "Installation Failed".

I am new to cnet and I would really appreciate if someone's out there who can help me get rid of this virus.

Remember, I have to stop my computer from restarting in 2 minutes before I can install any new antiviruses or malwares like AVAST, malwarebytes or anything like that.

Also, please remember I am not a computer geek so please try to keep it as simple as possible for a layman.


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All Answers

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I'm going with "that's no virus."

In reply to: VIRUS: Windows has encountered a critical problem!

My bet is that the 2 minutes is a sign the PC (what PC is this?) needs some maintenance.

Are you ready to learn about basic use of CANNED AIR (see google) and cleaning your PC? If so, google this -> How to use CANNED AIR to clean your PC?


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Why is Antivirus detecting Viruses

In reply to: I'm going with "that's no virus."

Thanks for your reply.

But if it is a cleaning issue then why is my antivirus (MS Security Essential) detecting viruses within 2 minutes before restarting.

Another thing is that before this whole thing started, MS Security essential stopped working alltogether and started displaying the message that my computer was unprotected. As I was unable to make it work, I had to un-install and then re-install MS security essential to make it work again and whilst I was scanning my computer after the re-install, it started doing the restarting thing and detecting viruses. That is why I highly suspect that my computer is infected with viruses.

I doubt if its really a cleaning issue, What say?

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Use the spyware, virus & security forum and post there

In reply to: Why is Antivirus detecting Viruses

Once in that forum ask again what maybe the issue. Since, you're able to get into safe mode and remains up and running, you need to run some AV from a disc or flashdrive w/o actual install, just scan from it. You need then to boot into safe mode w/networking menu selection. That way you have access to disc or flashdrive. You could even enter the WWW and allow some online scan as well.

I would suggest you try AVAST pgm. and allow it when it tries to install to do a "boot scan" to safe guard the install and YES, it's free version works well. Do you have any clue to the type or malware at work here, that MS report some virus, any name? If so, google for fixes for that named virus.

tada -----Willy Happy

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I will head to that forum then, Thanks

In reply to: Use the spyware, virus & security forum and post there

Yes, I will head to that forum then, Thanks Willy.

And, I mentioned before that my computer is not running in safe mode either. So, I can't really run any AV from harddisk, USB/CD and internet. I don't remember the name of viruses MS Security Essentials is detecting off the top of my head. I will have to check it out later sorry.

I am afraid that I might have to format my comp. alltogether

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I'm not thoroughly convinced it is a virus.

In reply to: I will head to that forum then, Thanks

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I can't see what you see.

In reply to: Why is Antivirus detecting Viruses

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