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virus scan

by TJMARSZ / April 7, 2006 3:27 AM PDT

I have a problem with running my mcAfee virus scan it get's to a file named C:\programfiles\commonfiles\commonfiles\AOL\desk_fave.ioc
and it stops scanning any other files it just stays on that one file then my coputer freezes up and the icons disapear and reapear. I did a google search on this file but nothing comes up, I tryed booting it up in safe mode and I still had the same problem it's not detecting any infected files my coputer just freezes up. Can you please help me. Thanks

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Verify and delete...
by John.Wilkinson / April 7, 2006 3:51 AM PDT
In reply to: virus scan

First, double-check the file name, particularly the extension...I believe you mean desk_fave.ico (ico refers to an icon while ioc is usually a Winamp plugin.

Next, I'd delete the file. A search for desk_fave.ico only turned up one hit, which referred to P2P programs, not AOL. If AOL has a problem afterwards simply reinstall the software. Even if it were legit, it still needs to be removed because it's preventing your AV from doing it's job. (Either corruption or a purposeful action.)

If it doesn't want to leave willingly, download/use MoveOnBoot to kick it out the door the next time you reboot your computer.

Hope this helps,
John

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Common Issue With McAfee Virus Scan
by Grif Thomas Forum moderator / April 7, 2006 3:55 AM PDT
In reply to: virus scan

The problem has been occurring with recent versions of Virus Scan (VS 9 or 10) and is the result of a number of issues primarily the 4400 scan engine and the newer virus definitions. Other users are having similar "hang time" issues when scanning a variety of files. If you are using Windows 2000 or XP, some of the issues have been fixed by following the instructions in the link below and running Chkdsk/Error Checking:

How To Run 'Error Checking/Chkdsk' On Win2000/XP

From all the signs, in the next week or two a new 5000 scan engine is going to be released which is supposed to solve the issue.

It would help if we knew the Virus Scan version, the scan engine version and the virus definitions you've got installed, plus your Windows version.

Hope this helps.

Grif

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