Spyware, Viruses, & Security forum

Question

Virus removal issues

by 932stich / June 22, 2016 6:52 PM PDT

Hello all!

I apologize now as this is the first time I have posted a question on the forms for this site. I am having issues removing a virus from my computer. The virus is Trojan:Win32/Dynamer!ac and it has rooted itself onto a recovery folder on my D drive. I have 3 different antivirus programs that I have run on my computer to attempt to remove it. MS Security essentials, AVG (Free premium trial) and Malwarebytes. When I downloaded AVG and it came with a tune up it found a little trace of it when scanning for duplicate files, and Malwarebytes found little bit of it too. How ever MSE still sees it when I run its scan (the other 2 do not). MSE has issues removing it and every time I try it comes back with an error code, usually not enough memory (one time it did come back with a different one but can't remember). I don't know when or why windows defender was turned off (I don't remember turning it off) but it will not come back online. Please help as it has me quite worried and loosing sleep trying to remove it.

Thanks for any help!

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All Answers

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Answer
First it's known to be ransomware so
by R. Proffitt Forum moderator / June 22, 2016 6:59 PM PDT
In reply to: Virus removal issues
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Don't know for sure
by 932stich / June 23, 2016 3:02 PM PDT

I'm not really sure. I think I accidently downloaded it when I downloaded something to help with my 3ds recognizing an sd card. As for those, I tried just about every single one and none of them even found it, let alone tried to remove it. If I go about resetting can I use an external hard drive to back up and would it be better if I just upgraded to windows 10 as opposed to trying to reset (I don't have the install discs). I currently run windows 7 home premium.

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W10 needs no install discs.
by R. Proffitt Forum moderator / June 23, 2016 3:17 PM PDT
In reply to: Don't know for sure

I can create a recovery stick or use Microsoft's Media Creation kit.

Just last week I bought a 10 pack of 16GB USB memory sticks for 37.42USD to my mailbox and that included shipping and tax. I use those to create recovery sticks.

As to backups, a single backup copy is just that and not safe enough for me. I like my backups to be more than one and Hard To Kill.

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I have blank cdrs too
by 932stich / June 23, 2016 3:31 PM PDT

I don't trust a single back up either, I have blank cdrs that I would use in addition to my external drive (its a 356gb external drive). I know windows 10 doesn't need install discs but I think that windows 7 does, which is what I am presently running. My question is more so if I upgrade to w10 from w7 would it give me the same results as restarting from the ground up with w7 and have a high chance at terminating the virus.

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You are asking me to guess.
by R. Proffitt Forum moderator / June 23, 2016 3:40 PM PDT
In reply to: I have blank cdrs too

Sorry, but given that no one but the virus/trojan writer knows what is in the code, I can't answer.

I can't guess why folk don't have backups and ready to restore. Microsoft and PC history has proved one thing. You can't trust them.

Post was last edited on June 24, 2016 8:34 AM PDT

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Don't upgrade to w10....yet
by Bob__B / June 23, 2016 10:37 PM PDT
In reply to: Don't know for sure

That will just muddy the water.
The first step is to create factory restore media.
So look in your manual as to how to do that.
Once that's done tuck it away....that's your lifeline back if everything goes to heck.

The second step is to use the factory restore partition to return the hdd to it's as shipped condition.
Look in your manual as to how to do that.
Keep in mind your going to lose everything so some backups might be in order.

As for w10 it would be best to check the machine maker's site and see if there is support for w10 before you pull the trigger on this.

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Answer
Virus removal issues
by er_victor / June 24, 2016 1:38 PM PDT
In reply to: Virus removal issues

your issue is related to virus and malwares Trojan is mostly capture the personal info like login passwords of mail and other accounts.
you can remove them easily with an updated antivirus softwares and malware removal tools,
some of them are
hitman pro
super antispyware
webroot security
etc.
and windows defender is turned off because the service is blocked by avg or malwarebytes.

Link removed by moderator.

Post was last edited on June 24, 2016 1:48 PM PDT

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