It's in the forums so I'll move forward to Grif's advice. All the tools are free and well tested. If the virus can't be removed, well, there is such a thing as "false positives" and Spybot is rarely noted anymore. Glary is frankly, if it damages the OS, then that's a common problem and why no one here (mods at least) don't mention it.
Read what Grif offers at http://forums.cnet.com/7726-6122_102-5509131.html?tag=posts;msg5509131
Bob
Acer Aspire 5742
I use Kaspersky Pure 3.0. It's automatically updated. I recently noticed some issues with double line "links" on web sites that are pop ups with unrelated content. I did a system restore to go back a few weeks earlier prior to when I thought it started. That fixed that problem but things still weren't right.
I've run a full virus scan and nothing comes up on Kaspersky, anti-spyware and glary Pro utilities. I downloaded spybot and it found multiple minimal issues as well as trojan zl and malware. When I went to fix the issues I got the not responding faded screen and the laptop froze. Before I restarted the laptop I jotted down the location (or as much as was on the line). I then restarted it, went back to spybot and checked the log which showed the full registry entries where the viruses were located. Luckily I took a screen shot because I can't access it now. The log said after each entry nothing done.
I pressed to rescan. The permission box appeared 3 or more times before it opened making me think it was now corrupted. The scan finally started but found only 4 minor issues. I checked regedit and didn't see the registry entries (unless I missed them somehow). Things are still running poorly and spybot still isn't working correctly. I can write out the registry key entries if that can tell anyone anything. Kaspersky continues to find nada.
I tried uninstalling spybot but there are boxes to tick relating to immunizations and quarantine first and I didn't want to create even more issues by opening those up.
I'm a home user. I'm smart and have done some intricate stuff with instructions but I need the list of what to do and where to find it if necessary. Thanks so much

Chowhound
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