Gives you info and instructions....
I use windows 98se and outlook express 6 and Earthlink and I did a stupid thing. I looked in the known spam folder and clicked on a supposed message from Earthlink which turned out to be a virus. I have NAV 2004 which caught it and suggested quarantine. They could not delete it so suggested just leave it in quarantine so it could go nowhere. Any idea how to get that deleted?
Sorry to get back to you so late. What a deal for an inexperienced surfer. Apparently when NAV quarantined the worm it was Uninstalled by the worm. To make a long story short, I had to uninstall NAV the rest of the way and then reinstall. It is working better than ever, with an icon in the address bar on top which is neat. For Cursor Cowboy, I really trust Norton Anti-Virus. I should have known better than to open that email in my spam folder. I ran TrendMicro Housecall and they found no viruses on this computer as did a new scan by NAV. I have had NAV catch quite a few viruses in the 3 years I have had it.
Thanks again, Toni
There are a number of viruses/worms that will disable your antivirus programs (no matter which one you use) and you will have the false sense of security that it is still working. The procedure of having to uninstall the antivirus program and then reinstall after getting rid of the virus/worm is necessary at that point.
You are so right, Toni. That is exactly what I did, completely uninstalled NAV and then used the VBox recovery program. It is back good as ever. I also ran housecall and they came up with no viruses. I think I learned a good lesson, and am so grateful to the people at your message board for helping me.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?