Phones forum

Question

Virus on my phone

by StijnBakker123 / February 13, 2016 7:38 AM PST

My phone is infected by a virus called:
com.android.googleupdate,
I've done some research on google but i can't find much.
I can't reset my phone because when i press reset nothing happens.
the system shuts itself down when i try to do something, like 360 security, to remove it,
also when i try to reset it like: (shut the system down and press on/off-button, volume-up and down(don't know the name:P)) android says update.app isn't available
does anyone know what to do?
Thanks already
Sorry for my bad english, it isn't my native language
Please don't say it was stupid to download things from the internet, I know that already Sad

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All Answers

Collapse -
Answer
Sadly there is this issue and recovery is a pain.
by R. Proffitt Forum moderator / February 14, 2016 7:58 AM PST
In reply to: Virus on my phone
Collapse -
Solution
by StijnBakker123 / February 21, 2016 7:56 AM PST

Hello,

Thanks for your reply,

I found the solution, I downgraded to android 4.4.2 after that i could hard reset my phone.

Thanks for your help Happy

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