call itself? i.e what A/V program does it say you need to pay for to get rid of the infection? The "exact" name is important so we can give exact answer for the specific one involved. A/V2009? Win Anti-Virus 2010, or one of several hundred others?
Can you call up Task Mgr (ctrl/alt/delete together) and check for any unusual items running as applications or processes that can be manually stopped there) ?
See Marianna's post # 4 of 117 in the following link about both TDSS serv fix (definitely have a look for this bug) & how to successfully download,
re-name & install & run the re-named Malwarebytes program (including renaming the .exe inside the installed folder & activating from there.
You'll need access to a clean computer & (ideally) burn to CD to transfer to your machine (the idea is to fool infector into thinking this is an unknown, harmless program so it won't stop it.
Please post back w/ results for other ideas as needed. Good Luck!
hello all. i am normally decent at getting rid of problems on my computer but i have a virus on my other computer that i can not seam to fix.
the virus will load a anti virus program and say my computer is infected it then wants me to pay money to remove the problems.
the virus also locks all of my programs. any time i try and load anything games, firefox, anti spy where... it gives me an error message it gives me the address of the program and then states "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
i have tried safe mode and i run into the same problem. if i tell safe mode to load system restore on launch it loads. the program launches and i can pick a safe point but when i click next to start the restore nothing happens. it wont start the restore process.
i have also tried to load anti spy where on my flash drive and install it from there but i get the same message.
I?m not sure what else i can do. if anyone has some suggestions i would be open to them. i really want to stay away from frying my hard drive.