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VIRUS in ASK toolbar came with INCREDIMAIL cannot remove

by laetyaime / December 8, 2008 6:42 PM PST

I have been having this problem for about a year now. I downloaded Incredimail and by accident installed a weird suspicious Ask toolbar that I cannot remove now even using special softwares that are supposed to delete stuff the Windows XP control panel won't delete - and it won't, I get an error message that the module can't be found or something - this has happened to many other people apparently and I have searched and searched for solutions but couldn't find any people always come up with the same "oh it's not a malware - it's easy to uninstall" etc. but NO it's IMPOSSIBLE HELP ME please I feel like my computer is totally infected and there's nothing I can do Sad

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BTW I wanna add..
by laetyaime / December 8, 2008 6:52 PM PST

..that I have an antivirus program installed: AVG free and Spybot Search and Destroy as well and that AVG just found a trojan in an Incredimail file - an old file, back on a user account I used to use but sort of got rid of well one time there was a problem and I created a new default user account with some Dell guy on the phone and now I have my old user account folder that I cannot delete cause of some files in it that are important apparently.. anyways.. the trojan was in there somewhere and my previous antivirus didn't catch it Avira Antivir free as well.

Anyways ALSO: I have disabled the toolbar from Firefox and IE but it still shows in plug-ins or add-ons or whatever and cannot be removed: as I said when I tried to remove it from the control panel, I got an error message that the module couldn't be found in Program Files something.. if necessary I can post the exact error message.. I tried to delete it with InstaKiller - wouldn't let me either, can't even delete the key!

I don't know what to do. I tried re-installing the Ask toolbar and it seemed like a different file, which I could easily uninstall unlike the other one.

I don't know if it means it's a virus or there's a corrupt file somewhere.. anyways I can't reformat and I don't have my Windows CD with me, so.. HELP me please tell me you know what this is and how to fix it Sad

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by laetyaime / December 8, 2008 7:52 PM PST
In reply to: BTW I wanna add..

I installed the CCleaner program as recommended on so many sites.. and oh my it seems to have gotten rid of it and did a wonderful job cleaning my hard drive and registry, for free!!!! I am not 100% positive there really are no remains of that file though.. maybe in hidden folders? I don't know, what do you suggest?

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More Info Might Help ,OS etc as ABOVE IN RED
by tobeach / December 9, 2008 3:40 PM PST
In reply to: BTW I wanna add..

If the add on/ toolbar/plug in cannot be removed, it 's probably because it's active/in use. You can stop the activity by either using Control/Alt/Delete buttons all pressed at once to bring up "Task Manager" and then find active trouble files by name listed there & click Stop processes for each. They then can be manually deleted.

You can also stop most of them by entering "Safe Mode" so they don't load & run & ,while still in safe mode, proceed to delete/un-install.
How 2 get 2 Safe Mode.. http://www.pchell.com/support/safemode.shtml

May be important to write down the exact path of
"the trojan was in there somewhere" to be able to find and delete.

Possible "can't find in program files" is because it has already been removed? (By Dell guy"?). Plug-ins are usually removed or disabled from the Plug ins sections of FF &/or IE. Hope this helps some. Happy

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To Un-install Plugins in Firefox
by tobeach / December 9, 2008 3:56 PM PST
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