If so, it is likely that some trial security software was pre-installed at the factory. I had a similar problem with this new laptop I have. It came pre-installed with Norton Internet Security, despite me specifically ordering without, and when I attempted to install ZoneAlarm firewall with anti-virus and anti-spyware, Windows told me there was a conflict. I had to uninstall Norton first.
PC Cillin is from Trend Micro, so may be your Vista > Control Panel > Programs & Features listing has this under Trend Micro. If so, try uninstalling that. Different guidance here for Uninstalling Trend Micro products.
Many of these security software utilities now need specific uninstall procedures, so although you say you have uninstalled CA Security, there may be remnants left behind. It's a security measure to help prevent malware from attempting the same uninstall.
If you find and successfully uninstall Trend Micro, reboot (restart) the system, then try and re-install CA Security.
You mentioned a malware problem. What problem is that?
Mark
I am having problems with my virus protection program... i have had CA Security which has worked great up until now... i keep getting updates that my computer is running 2 virus protection programs and theres a Malware problem... it says i have PC Cillen on my computer too.. and i have NEVER had PC Cillen on this computer... i can't find it in the programs to uninstall... I tried Revo Uninstaller and it couldn't find it either... i tried taking off the CA Security,that one is gone from my system, but it still says both are running against each other????
please help
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