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Virus Help ?

Hi I got virus, please help.

The virus close down my antivirus. So what do I do ?

Norton Internet Security 2010 starts up but after a few minuts it close down and I can't open it again, before I reset the computer. I tried to scan and it find trojan.lodeight.c. after a few seconds it close my antivirus down Sad

I also have program called Malwarebytes Anti-Malware, this program I can also not open anymore and if I google it and try to open the homepage for this program then it close down the page.

Please help ?

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Re: Virus Help

pomse..

Did you try scanning with NIS 2010 in Safe Mode ? Give that a try first. If that doesn't help.....

As long as you already have Malwarebytes' Anti-Malware installed, navigate to C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe and rename the mbam.exe, as shown here. Rename it something such as pomse.exe. (It may be necessary to unhide your files and folders, in order to view the mbam.exe.) Once renamed, double-click on the file and see if you're able to run the program from there.

If you're still unable to run it, download the first (Rkill.com) file in the list below and save it to your desktop. If it works, a black (DOS) box will open and close quickly. IF one DOES work for you (immediately) run a Quick Scan with MBAM. Do NOT reboot during this process. If the first link doesn't work, try the next.

Rkill.com
Rkill.scr
Rkill.pif
Rkill.exe

If Rkill doesn't help, give the below a try. :

http://www.raktor.net/exeHelper/exeHelper.com
http://www.raktor.net/exeHelper/exeHelper.scr

You're going to have to make use of a family member or friends (clean) computer, if you haven't achieved any success by now.

Download SUPERAntiSpyware's installer and update files, from their machine and copy them to a CD or flash drive. Transfer the files to your machine and run it. I would suggest doing this in Safe Mode. It's not imperative, but it may be the more efficient way of doing it.

SUPERAntiSpyware - http://www.superantispyware.com/
SUPERAntiSpyware's Updater - http://www.superantispyware.com/definitions.html

Let us know how you make out.
Best of luck..
Carol

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Run scan in Safe Mode

Hi pomse2001,

This is Mike from the Norton Authorized Support Team.

As Carol has suggested, running a scan with Norton Internet Security in safe Mode is your first step at detecting infections.

Please also follow the instructions in the following document to remove the Trojan.Lodelight.C infection.

Removal Instructions for Trojan.Lodelight.C

Please let me know which version of Norton Internet Security you currently have installed.

Thanks,
Mike

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