General discussion

Virus Error

I keep receiving a pop up message that reads:
Windows security alert stating "your system is badly infected with dangerous viruses which includes Trojan Storm Worms, Melissa!.... Windows has detected unusual activity and Security breach on your Computer network and Files. System Browser, Data, Setting and Application might be crashed.
Error found!! 0x000000CEVBrowser_2334an2cf
Error!!!!777x000CEV2fFailure Operating System.
Host Error!!!! 0x000000x777000x9c2fj00wnCEV
Windows Firewall!!!!! Turn Off.
System Health!!!!! Critical
But it's not from the Web browser, this pops up at the right corner of my laptop and it doesn't make me open any app, when I try opening an app it's shuts down by itself then the op up comes again also I tried restating my computer but it didn't work instead a remote desktop manager poped up also and it didn't leave the screen if I try using task manager to close it, my laptop will restart. It's really fustrating me now.
I have tried avast scanning still didn't work,I even did a boot scan,didn't work. Still I tried settings because I was fustrated and was ready to reset pc but settings wouldn't open also. Need help urgently.

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Comments
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That's the usual trojan or fake web site.

It usually includes a phone number, most of which are blocked by the forum because they are ripoffs.

I have to ask, since this pest is very common did you research this one?

https://www.reddit.com/r/computerviruses/comments/4q6xos/need_help_removing_a_virus/ for example. Think over if you installed anything recent, even if it's a driver for that game controller.

Then scan with Grif's help at http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3

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Virus Error

I cannot install any driver or software now. Even if I do the error won't allow it to open.

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So ransomware?

A virus is one thing but now it sounds like a ransom demand. DO NOT CALL THAT NUMBER!

Tell me about your plans for disasters like this. Try as noted safe mode

Also, I can use the reset on W10 from the usual Microsoft Media Creation Kit USB stick (google that!) and save files.

I know a lot of folk that have no disaster plan or recovery media so you're not alone if you didn't get ready.

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Boot into Safe Mode and run your AV scanner

report back results. It's a spoofing infection and they want firewalls off to dump a lot of other stuff into it, turn into a webbot.

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Good work

Thank you, no pop ups any more and i can watch my movies and play my games well now, but after i did the boot and i tried to scan for virus, my AVAST antivirus found the virus but was not resolve it. Whenever i click on resolve it does not let me resolve the issue but the laptop is working fine. I just think it would be safer to take out the virus. so how can you help with that?

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Did you try the free tools we use?

I noted Grif's choice of free scans and removers. Let's say you don't want to do the work.

Head over to bleepingcomputer.com and follow their rules on posting for one on one diagnosis and removal.

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Then Try These Tools

Unfortunately, Avast just can't remove everything.. Try the instructions in the link below which has already been listed in Bob's previous response. Follow them exactly, in both normal Windows and while in Safe Mode. It may take a while to run all the scans but it should remove the problem.

“Expand” the post titled: "Please try this" at the link below:
http://www.cnet.com/forums/post/f742c795-5881-433b-a29b-6d758efe5cd3/

Hope this helps.

Grif

Post was last edited on October 26, 2016 10:45 AM PDT

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Already done

So i have already tried adw cleaner, it sure does clean it up but after my laptop restarts, I scan again and it still somehow finds a virus somewhere.

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Here's a thing.

Not one scanner seems to get them all. Once in a while a new member thinks that only one of these is required. Yes, but which one is it this time?

The malware/virus writers are always upgrading. So we use a long list of scans to find and remove the pests.

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Gracias

Thank you. Will do

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More Scanners Than ADWCleaner Were Listed

Run then all, exactly as listed in the instructions.

Hope this helps.

Grif

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Virus Error

Anytime you see something like that, kill the browser now, I don't even back out of it, just kill all apps. Then you need to do, clear the cache, uninstall any recent apps that you might have installed as a precaution.

That is why I keep a log of my apps as they are installed, way too easy to forget that you just installed new.

Restart to make sure all vestiges of the rogue app is cleared from memory.

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