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Virus - Dialer-Instant access

by Anom / August 13, 2005 10:45 AM PDT

My Norton anti virus keeps finding the file msclock32.dll in the system32 folder, but I am unable to find the file. Nortons will not delete it, clean it, or quarantine it. I have been to the norton site and followed instructions there for removing the virus, however I cannot find the other files the say to remove only the one mentioned.
Does anyone have any ideas how to get rid of this file, or what it is hiding in. Iam looking for a solution that will not cost me money, as I am broke at the moment.


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Don, Have You??
by Grif Thomas Forum moderator / August 13, 2005 12:34 PM PDT

...restarted the computer into Safe Mode, then run a full system scan with Norton? (After starting into Safe Mode using the link below, open "My Computer", then RIGHT click on the C drive, choose "Scan for viruses".

How To Start In 'Safe Mode'

By the way, which operating system are you using?

Hope this helps.


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thank you
by Anom / August 18, 2005 4:11 PM PDT
In reply to: Don, Have You??

Yes I have tried safe mode. I am running XP Home sp2 plus all updates, plus office pro and updates.

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Don, This Time Try?
by Grif Thomas Forum moderator / August 19, 2005 8:04 AM PDT
In reply to: thank you

..Most files that are in the System32 folder are "System Files" and unless you allow Windows Explorer to "show" those files, you won't find it. Have you tried this: First, restart into "Safe Mode" again. Now, RIGHT click on the Start button, choose "Explore". When the Explorer window opens click on "Tools" in the upper left, choose "Folder Options" , now click on the "View" tab, then place a dot/tick in "show hidden files and folders", then UNCHECK the box next to "Hide protected operating system files", (choose "OK/Yes" when it then asks "Are you sure?" and UNCHECK the box next "Hide extensions for known file types".

Now use the Explorer window to navigate to the C\Windows\System32 folder and manually delete the "bad" file in question.

Hope this helps.


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input is appreciated
by Anom / August 19, 2005 5:01 PM PDT
In reply to: Don, This Time Try?

Yup, done all that, I have also removed hard drive from machine and connected it as a secondary drive to another computer so none of the operating system of system files were in use, still could not find the file. putting it back together tomorrow and will rescan it.

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by Anom / August 29, 2005 2:44 PM PDT
In reply to: input is appreciated

Have reassembled my laptop and still no sign of the file, don't know what I've done that fixed it, but it seems fixed.

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