Spyware, Viruses, & Security forum

General discussion


by Babs967 / February 9, 2009 7:18 AM PST

Hi, my son has a virus in his system I think. He can't get on the computer at all. He has a desktop that runs windows Xp-home. I think its a gateway or something like that, its about 4 years old maybe. At Christmas we installed a new graphics card and power system and upgraded the memory to dual ram or something like that. Anyway, it turns on and gets to the "blue" windows screen that lets you choose a user, click that and it will flash to his desktop, then go right back to the blue screen and says logging off. I have tried to start it in safe mode, but it does the same thing. Any out there can help me? I don't have much money to take it to a shop.

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AS you are not able to download anything.........
by Marianna Schmudlach / February 9, 2009 8:15 AM PST
In reply to: virus?

I would suggest:

IF you are not able to download these tools on your machine, please use a friend's or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Your Name.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Your Name.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link


SuperAntispyware Manual Updater

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by Babs967 / February 9, 2009 8:32 AM PST

I am not sure how to get it from the flash drive onto the computer if it won't even go into safe mode. I did download the malware and put it on a flash though. How do I access it?

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Give the folowing a try...
by Marianna Schmudlach / February 9, 2009 8:36 AM PST
In reply to: how?

Copying files from a flash drive on a PC:

1. Open My Computer and see which drives are shown. Most computers, for example, have a hard disk such as a C: drive and a few removable storage devices such as a floppy drive, a CD-ROM drive, and perhaps a zip drive.
2. Insert the flash drive into the USB port and watch to see where the USB flash drive appears. Most will appear as removable storage, but some will instead appear as hard drives. Note the name Windows is using to refer to the flash drive ("Removable Disk (G:)," for example).
3. Double-click on the flash drive to locate the file(s) or folder(s) you want to copy to this computer. Select the files or folders you want to copy by left-clicking on them. To select more than one, hold down the CTRL key while you click and select all of the files or folders you wish to copy.
4. Right-click on the files or folders you have selected and choose Copy.
5. Open My Documents or the location to which you want to transfer files from the flash drive.
6. Click on the Edit menu, then select Paste.

MORE: http://www.wellesley.edu/Computing/Flashdrive/

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how again?
by Babs967 / February 9, 2009 8:41 AM PST

I am sorry... I hate to seem thick but I cannot open "My Computer" because all I have access to is the blue welcome screen or if I hit F1 I can get into BIOS, but I don't know what if anything can be done from there.

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Are you getting any error messages?
by Marianna Schmudlach / February 9, 2009 8:48 AM PST
In reply to: how again?

Could you pls. post them exactlyas they appear.

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no error
by Babs967 / February 9, 2009 8:56 AM PST

I am not getting any error messages.

I turn on the computer, it loads to the blue welcome screen that gives you a choice of users.
I choose my sons name (its also the only one on there-except in safe mode, then I have a choice of his or administrator)
it begins to load, flashes for a heartbeat to the desktop screen then right back to the welcome screen reading (right under his name choice) "logging off" and it remains on that screen. The only difference in safe mode is that I have admin as a choice, but it still does the same thing. So I cannot get anything past that screen. I tried F1 for BIOS (not good enough to play in there) and F11 for system restore, and F8 for safe mode-nothing works. Thank you for trying to help, I have no idea what to do.

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Could you try the following......
by Marianna Schmudlach / February 9, 2009 10:10 AM PST
In reply to: no error
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