In short, I would change the region on a desktop machine and leave the laptop alone. Since you can only change it a few times and then the drive gets replaced, this solution is workable.
If you found a bug/limitation with THEIR drivers, then you need to make it a WARRANTY ISSUE and if they don't fix it, ask for a full refund.
Best of luck,
Bit of a problem (obviously). Recently, I purchased an external dvd-r/rw drive for my laptop and proceeded to spend countless hours enjoying my dvd/cd burning capabilities, but soon found that the region could not be set for viewing dvds. Upon further scruitiny, I discovered that the default viewing program was supposed to set the region but could not, stating that the virtual driver installed was not the windows default. After piddling around for a while, I uninstalled the entire drive and removed the virtual driver that was being used, assuming it would recognize the windows default or, worst case scenario, it would prompt me to specifiy my own file. Unfortunately, this didn't pan out as planned, instead once I reinstalled the drive, it automatically recognized it (along with my cd-rom drive) as a removable drive and prevented me from reading any information from either dvd or cd. I'm still capable of burning to cd/dvd, but once again, i am not able to recognize even the information i just placed onto the drive. All cds/dvds inserted into the external drive AND the internal cd-rom drive are recognized as freespace on the supposed 'removable drive.' If anyone has any ideas to remedy this, they would be greatly appreciated. Specs: Win 98SE, Backpack DVD R/RW +/- (external drive), My DVD (default software). I'm afraid version information is currently unavailable, but should be present upon any replies.