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Question

Videos Transferring as 0 Bytes

Jan 27, 2015 7:46AM PST

I have a Canon EOS Rebel T5. Four out of every five videos I take cannot be transferred to my computer. When I transfer them, the resulting file is 0 Bytes and cannot be opened by any media player. The videos still play back fine on the camera, but I cannot in any way transfer them to my computer. I've also tried transferring them to my external harddrive and two different thumb drives, and none of them work. I've lost several important projects that I cannot re-film and am not very happy with my purchase at the moment.

Discussion is locked

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Clarification Request
How are you transferring?
Jan 27, 2015 7:57AM PST

My son and I have the T3i and use the old fashioned pull the SD card and stick it in a newer USB 3.0 SD card reader.

Works fine.
Bob

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Just plugging the camera into the computer.
Jan 27, 2015 9:09AM PST

Just plugging the camera into the computer. When I right-click the file, the only options it gives me are to copy, delete, got to the properties, or to save it to My Pictures. If I save it to My Pictures, copy it and paste it to my desktop, or just drag the file to my desktop, I get the same result. But for the some handful of videos that do work for some reason, all three of those options work.