old and weak. Will play some new (unscratched) retail DVDs ok but "homemade" are a weaker burn. Can you try a known good DVDrom drive from elsewhere? (first before you spend more $$).
This machine is a 99 model Gateway handed down to the Grandkids to play on-but its a pretty big old horse with 320mb-RAM. Everything works good except it freezes up on some DVD's. It has the factory Hitachi DVD_ROM. Cannot install a new decoder and it will not play home made DVD's off of camcorder or HDTV. Is it possible to update the vga card, lots of sites tell me they have the answer and after I buy their program I get no results. Home made DVD's play perfect on my 2005 HP with Win DVD 7 Platinum or any other DVD player.