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Video playback stops at 2:03:19 - Samsung LED UN40C5000

by Drvanostran / February 15, 2011 4:43 PM PST

When playing video files (mp4, etc) on a UN40C5000 via hard drive or streaming over a network, playback always stops at 2-hours, 3-minutes, 19-seconds (2:03:19). The device sees this point as the end and will play no further, and I cannot fast-forward past this point. It simply resets back to the folder menu, or continues on to the next movie in the library.

While a movie is played and the up arrow is pressed on the remote to skip to the end of the movie, the TV skips ahead to 2:03:16, plays for 3 seconds, and resets back to the menu.

This is a huge problem for me as a big reason for purchasing this model was to play back movies from my HDD. Can anyone offer some help?

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Start by
by R. Proffitt Forum moderator / February 15, 2011 11:28 PM PST

See if the encoding is noted in the UN40C5000's manual. I've lost count how many times folk have encoded content that is not in the manual and issues like this come up.
Bob

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Yep
by Drvanostran / March 9, 2011 4:33 PM PST
In reply to: Start by

Yes, the encoding (H.264/MPEG-4) is supported with this model in the MP4 container and is within the specified frame rate and bit rate. I've since discovered that this only occurs with MP4 file extensions.

Help please!!

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Since it only occurs with MP4 file extensions.
by R. Proffitt Forum moderator / March 9, 2011 11:44 PM PST
In reply to: Yep

You know what to avoid now. Be aware that I've never found updates to address such.

At least you found a cure.
Bob

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No cure here
by Drvanostran / March 10, 2011 10:14 AM PST

Ha- not really a cure as I've already encoded the majority of my movie collection as MP4's. I'm also pretty upset as the TV is advertised as supporting this format and it clearly has issues. I wonder if this is a valid reason to return it to BestBuy..?

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Your choice but.
by R. Proffitt Forum moderator / March 10, 2011 10:23 AM PST
In reply to: No cure here

Every time I decode a mp4 or such almost always I find the encoding to not be in the product manual. "mp4" is NOT enough detail for me to look at this. Go get GSPOT CODEC APPLIANCE or a similar tool to find the full encoding details. Then find the product manual so we can take another look.

Again, this discussion has been done quite a few times.
Bob

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Gspot Results
by Drvanostran / March 13, 2011 4:52 AM PDT
In reply to: Your choice but.
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Looks pretty close. Can you share the MEDIAINFO output.
by R. Proffitt Forum moderator / March 13, 2011 5:11 AM PDT
In reply to: Gspot Results

And beware that statement you read from Samsung. It tells you that if there is a problem in playback, there is no support.

Fix? Encode in ways that work.
Bob

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I think you found the problem.
by R. Proffitt Forum moderator / March 13, 2011 9:31 AM PDT
In reply to: Gspot Results

It turns out that some encodings fail at 2.0GB. This file is just over that size.

Sadly, Samsung does not note this limit in the documentation.
Bob

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MEDIAINFO output
by Drvanostran / March 13, 2011 4:45 PM PDT

Here is the exported info:

--- File Information ---
File Name: Batman Begins.mp4
File Name (with full path): B:\Movies\Batman Begins.mp4
File Size (in bytes): 2,265,032,146

--- Container Information ---
Base Type (e.g "AVI"): Undetermined MP4 (.MP4) file Subtype (e.g "OpenDML"):
Interleave (in ms):
Preload (in ms):
Audio alignment("split across interleaves"):
Total System Bitrate (kbps): 0
Bytes Missing (if any):
Number of Audio Streams: 1

--- Video Information ---
Video Codec Type(e.g. "DIV3"): avc1
Video Codec Name(e.g. "DivX 3, Low-Motion"): H.264/MPEG-4 AVC
Video Codec Status(e.g. "Codec Is Installed"): Codec Status Undetermined
Duration (hh:mm:ss): 2:20:03
Frame Count: 201466
Frame Width (pixels): 1280
Frame Height (pixels): 528
Storage Aspect Ratio("SAR")" 2.424
Pixel Aspect Ratio ("PAR"):
Display Aspect Ratio ("DAR"): 2.424
Fields Per Second:
Frames Per Second: 23.976
Pics Per Second: 23.976
Video Bitrate (kbps): 1843
MPEG-4 ("MPEG-4" or ""):
B-VOP ("B-VOP" or ""):
QPel ("QPel" or ""):
GMC ("GMC" or ""):
NVOP ("NVOP" or ""):
H264 ("H264" or ""):
Quality Factor (bits/pixel)/frame: 0.114"

MPEG-2 ("MPEG-2" or ""):
Interlaced ("I/L" or ""):
Progressive ("Prog" or ""):
Top Frame First ("TFF" or ""):
Bottom Frame First ("BFF" or ""):
3:2 Pulldown ("3:2" or ""):
Picture-per-field ("PPF" or ""):

--- Aspect Ratio Related ---
Broadcast standard: "PAL" (else blank)
Broadcast standard: "NTSC" (else blank)
src:"VCD", "SVCD", "CVD", or "DVD (else blank):
Instructions to convert to VCD, first part:
Instructions to convert to VCD, second part:
Instructions to convert to SVCD, first part:
Instructions to convert to SVCD, second part:
Instructions to convert to CVD, first part:
Instructions to convert to CVD, second part:
Instructions to convert to DVD, first part:
Instructions to convert to DVD, second part:
Instructions to convert to AVI, first part:
Instructions to convert to AVI, second part:

--- Audio Information ---
MPEG Stream ID (e.g. "0xbd"):
MPEG VOB file Substream(e.g. "0x80"):
Audio Codec (e.g. "AC3"): mp4a: MPEG-4 AAC LC
Audio Codec Status (e.g. "Codec Is Installed"): Codec Status Undetermined
Audio Sample Rate (Hz): 48000
Audio Bitrate(kbps): 313
Audio Bitrate Type ("CBR" or "VBR"):
Audio Channel Count (e.g. "2" for stereo): 6


Where did you get the info about encoding failing after 2.0GB? I tested this theory with another file that was under 2.0GB but had a length of 2:18:20, and again at 2:03:19 it failed to continue. Here is the exported info on that:

--- File Information ---
File Name: Apocalypto.mp4
File Name (with full path): B:\Movies\Apocalypto.mp4
File Size (in bytes): 1,503,850,059

--- Container Information ---
Base Type (e.g "AVI"): Undetermined MP4 (.MP4) file
Subtype (e.g "OpenDML"):
Interleave (in ms):
Preload (in ms):
Audio alignment("split across interleaves"):
Total System Bitrate (kbps): 0
Bytes Missing (if any):
Number of Audio Streams: 1

--- Video Information ---
Video Codec Type(e.g. "DIV3"): avc1
Video Codec Name(e.g. "DivX 3, Low-Motion"): H.264/MPEG-4 AVC
Video Codec Status(e.g. "Codec Is Installed"): Codec Status Undetermined
Duration (hh:mm:ss): 2:18:20
Frame Count: 199000
Frame Width (pixels): 1280
Frame Height (pixels): 688
Storage Aspect Ratio("SAR")" 1.860
Pixel Aspect Ratio ("PAR"):
Display Aspect Ratio ("DAR"): 1.860
Fields Per Second:
Frames Per Second: 23.976
Pics Per Second: 23.976
Video Bitrate (kbps): 1168
MPEG-4 ("MPEG-4" or ""):
B-VOP ("B-VOP" or ""):
QPel ("QPel" or ""):
GMC ("GMC" or ""):
NVOP ("NVOP" or ""):
H264 ("H264" or ""):
Quality Factor (bits/pixel)/frame: 0.055"

MPEG-2 ("MPEG-2" or ""):
Interlaced ("I/L" or ""):
Progressive ("Prog" or ""):
Top Frame First ("TFF" or ""):
Bottom Frame First ("BFF" or ""):
3:2 Pulldown ("3:2" or ""):
Picture-per-field ("PPF" or ""):

--- Aspect Ratio Related ---
Broadcast standard: "PAL" (else blank)
Broadcast standard: "NTSC" (else blank)
src:"VCD", "SVCD", "CVD", or "DVD (else blank):
Instructions to convert to VCD, first part:
Instructions to convert to VCD, second part:
Instructions to convert to SVCD, first part:
Instructions to convert to SVCD, second part:
Instructions to convert to CVD, first part:
Instructions to convert to CVD, second part:
Instructions to convert to DVD, first part:
Instructions to convert to DVD, second part:
Instructions to convert to AVI, first part:
Instructions to convert to AVI, second part:

--- Audio Information ---
MPEG Stream ID (e.g. "0xbd"):
MPEG VOB file Substream(e.g. "0x80"):
Audio Codec (e.g. "AC3"): mp4a: MPEG-4 AAC LC
Audio Codec Status (e.g. "Codec Is Installed"): Codec Status Undetermined
Audio Sample Rate (Hz): 48000
Audio Bitrate(kbps): 281
Audio Bitrate Type ("CBR" or "VBR"):
Audio Channel Count (e.g. "2" for stereo): 6

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See prior post about 2GB file size.
by R. Proffitt Forum moderator / March 14, 2011 12:34 AM PDT
In reply to: MEDIAINFO output

It appears this limitation has bit.

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I posted this above but perhaps you didn't see...
by Drvanostran / March 14, 2011 5:23 AM PDT

Where did you get the info about encoding failing after 2.0GB? I tested this theory with another file that was under 2.0GB but had a length of 2:18:20, and again at 2:03:19 it failed to continue. The exported info is in my post above, in the 2nd half.

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It's posted herre a lot.
by R. Proffitt Forum moderator / March 14, 2011 5:29 AM PDT

I don't see any documentation about it but the reports keep rolling in.

It may be size, it may be so many frames into the video but let's skip to the bottom line. Something is off with the decoder and this encoding. You have to make some choices.

If it's under 30 days at Best Buy, return it and look at other options.

Let's be honest here. HDTVs are not PCs so playback as it stands today is hit and miss. I've helped a few figure out other encoding methods but I read your AVSFORUM posts and maybe it's time to pull the plug.
Bob

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Thanks
by Drvanostran / March 14, 2011 8:17 AM PDT

What a shame and what a sham. I did test playback on the TV when it was first purchased, but didn't run into problems until I watched a film longer than 2-hours - of course this was some time later (who would think to test something like this in the first place?).

I realize these are not PC's we're dealing with but it would be nice if Samsung could follow through on their product's features and function as described on the box. I could have bought a different TV model for way less and combined it with a media player. Samsung promised to support certain criteria and eliminate the need for another gadget and remote control - this was the main reason I shelled out more cash for this TV - but they have failed to deliver.

Thanks Bob for your replies and help.

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Video playback stops at 2:03:19 - Samsung LED
by alex_india / December 1, 2011 4:23 PM PST

I had the same problem with Samsung UN5000QM LED Tv here in India.. video would exit (from USB,only mp4 files) at 2:03:19.
u can try downloading mkvtoolnix.. http://www.bunkus.org/videotools/mkvtoolnix/
install the s/w... open mkvmergegui..open ur mp4 and remux it as mkv..ensure to select "none" in the extra options-> compression or else samsung will not read the resulting file..
play the new mkv as usual.. wnt stop at 2:03..

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