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Question

Video Graphics Problems for a Dell Inspiron 17 Series

by byronwells / May 27, 2015 7:45 PM PDT

Alright Guys


I have got a Dell Inspiron 17 7000 Series Laptop using Windows 8 and I keep getting the dreaded blue screen saying this VIDEO_TDR_FAILURE (nviddmkm.sys) and then keeos restarting. This has happened on numerous occasion and now for a DELL laptop getting beyond a joke!

Can anyone help to fix this? Or I will be getting a new laptop DELL!!

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Clarification Request
Can't tell if this has a GPU and
by R. Proffitt Forum moderator / May 27, 2015 9:46 PM PDT

If you are doing your monthly canned air cleanings.

All Answers

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Answer
Graphic Cards
by Stephen6388 / May 28, 2015 5:57 AM PDT

In the past Nvidea who made the 8800 gtx sli graphic cards for the XPSM1730 gaming laptops eventually held their hands up and admitted faulty products and Dell received compensation for this.....but don't expect Dell to hand you any gifts even if they were given compensation.
The named model of laptop above it took at least 10 attempts at repairing before I stated the findings about the faulty graphic cards and advised the laptop is no longer fit for the purpose intended.
They agreed and offered my a sub standard when comparing specifications for the replacement...once you get this far expect a three/four month battle before they agree a replacement laptop under law must be of equal or better specification unless agreed to by both parties.

So sit back and get ready for a fight...if you give them three attempts to find a solution then I think it is reasonable to ask for a replacement if the problem reoccurs after three attempts to repair.

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