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video card / software / hardware problem

by tb582 / March 26, 2006 3:11 AM PST

Hi I have been having this problem using my dual monitors with Adobe After Effects 7. They updated the user interface so that you can ''tear-off'' the menus and panels (http://www.adobe.com/products/vector/ProductionStudio/ProductionStudio.html?)

The problem is that when I tear off any one of the panels and drag it onto my second monitor it leaves parts of the menu behind on my primary monitor. (http://www.silverscreencreations.com/images/ae.jpg)

This has been driving me crazy for weeks, I can't seem to figure out what is causing this, and it ONLY happens in AE 7.0.

System Specs:

Dual Intel Xeon Nocona Processors
Iwill DH-800 mobo
2GB Ram
3dlabs WildCat VP 880 Pro
2 Dell P991 19'' CRT monitors

I have upgraded/updated the video card drivers to the latest and greatest, and reset all the card settings back to default, I also have tried turning off all OpenGL acceleration and rendering in AE, followed by removing all extra features from the card settings: OpenGL acceleration etc, but to no avail I still have the same problem.

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Make the call.
by R. Proffitt Forum moderator / March 26, 2006 3:18 AM PST

The 3dlabs wildcat is wildly expensive. If you pop in some cheapo cards and the problem vanishes you can make it a warranty issue.

Bob

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RE: Make the call
by tb582 / March 26, 2006 3:29 AM PST
In reply to: Make the call.

I don't think its the card...but what kind of warranty issue? If I do find a card with dual inputs for both monitors and the problem is fixed, then getting another 880 pro from 3dlabs wont fix the problem...

...I highly doubt its the card no one else has reported any problems.

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Then make it a headache for the machine's maker?
by R. Proffitt Forum moderator / March 26, 2006 3:37 AM PST
In reply to: RE: Make the call

This is one expensive setup. Make it a warranty issue.

Cheers,

Bob

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RE: Then make it a headache for the machine's maker?
by tb582 / March 26, 2006 3:41 AM PST

LOL I am the machine's maker.

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I'd still call 3dlabs.
by R. Proffitt Forum moderator / March 26, 2006 3:50 AM PST

Your post is devoid of machine details. I'd comment about motherboard drivers but shouldn't. Besides video drivers which you've covered, we have those and directx to keep current for video to work proper.

Bob

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Just tell me what you would like to know
by tb582 / March 26, 2006 4:05 AM PST
In reply to: I'd still call 3dlabs.

If you need more details just tell me what you want to know and I will post...

... here are some more details

Processor
Model : 2x Intel(R) Xeon(TM) CPU 3.00GHz
Speed : 3.00GHz
Performance Rating : PR7980 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 080010
Mainboard : INTEL CANTERWOOD
Total Memory : 1023MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82875P,E7210 Memory Controller Hub
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 1GB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : SONY CPD-E400/E400E
Monitor/Panel : SONY CPD-E400/E400E
Adapter : 3Dlabs Wildcat VP880 Pro


Renderer Information
Manufacturer : 3Dlabs
Video Adapter : Wildcat VP880 PRO - GL2
Version : 1.3.2
Video Acceleration : Yes, Hardware ICD
Multi-Texturing : 8 Unit(s)

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Fine details...
by R. Proffitt Forum moderator / March 26, 2006 4:12 AM PST

Here's my bet. They never tested on your setup. Or have issues with dual CPUs. Sine you're their tester, call them and let them know of the issues.

Bob

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Bug report
by tb582 / March 26, 2006 4:28 AM PST
In reply to: Fine details...

I already submitted a bug report to adobe...

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And 3dlabs too.
by R. Proffitt Forum moderator / March 26, 2006 5:37 AM PST
In reply to: Bug report

If it's a known bug, they are likely to have heard from others. Your setup and software is a bit rare, even on google.

Does it work on other machines OK?

Bob

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Other Machines
by tb582 / March 26, 2006 5:47 AM PST
In reply to: And 3dlabs too.

I don't know if it works on other machines exactly like mine because I haven't found anyone who has the exact same setup.

I do know that AE works on other peoples duel processor/dual monitor computers.

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