PC Applications forum

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very slow word document appearance

by aarons40 / May 15, 2009 7:05 PM PDT

Recently it's taking ages, sometimes 40 seconds or more, for a new or existing word document to appear after I click on it. I recently downloaded Spotify. Is this the cause? Everything else on my system is working fine. I have Windows XP.

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One usual.
by R. Proffitt Forum moderator / May 15, 2009 11:07 PM PDT

You didn't share what antivirus you use and there is another reason I encounter so here's my SHORT list.

1. The antivirus is scanning documents during open.
2. There are thousands of documents in that directory.

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Slow word document appearance
by aarons40 / May 16, 2009 3:00 AM PDT
In reply to: One usual.

I use Norton 360 Premier Edition and have been for over one year. This is a recent problem, probably not much more than six weeks.

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Hope you find it.
by R. Proffitt Forum moderator / May 16, 2009 3:21 AM PDT

Norton updates frequently. I think you dismissed it in your reply?

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Slow word Document appearance
by aarons40 / May 16, 2009 5:12 AM PDT
In reply to: Hope you find it.

Are you saying that the only way I can improve the speed is to delete a lot of my old word documents?

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Or try Word without the Norton addon.
by R. Proffitt Forum moderator / May 16, 2009 8:52 AM PDT

Research WORD'S SAFE MODE.

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Various possibilities...
by John.Wilkinson / May 16, 2009 6:04 AM PDT

Among the most likely are:
1.) An installed add-on for Office/Word causing a significant delay during initial launch. Resolution: Uninstall/disable the add-ons.
2.) A corrupt normal.dot or normal.dotx file. Resolution: Search for and delete said template files, which will be automatically recreated.
3.) A corrupt installation of Word/Office. Resolution: Perform a repair installation of Word/Office.
4.) Security software scanning the application and file in real-time. Resolution: Disable real-time scanning or temporarily disable the security software.
5.) Low system resources resulting in overall drop in performance. Resolution: Terminate unnecessary running applications and/or add more RAM.

The number of Word files you have on your computer has no significant effect on Word's ability to launch and open a selected file in a reasonable amount of time and I do not believe Spotify affects Word/Office in any way.

Hope this helps,
John

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Slow word document appearance
by aarons40 / May 16, 2009 6:35 AM PDT

Thanks I'll check it out

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Have you completed a "Comprehensive Scan" with Norton 360?
by Michael_York / May 22, 2009 5:40 AM PDT

Hello aarons40,

This is Mike from the Norton Authorized Support Team.

If you have not already done so, manually run LiveUpdate from within Norton 360 to ensure that you have the latest program and definition files applied to your installation. If any updates are installed, restart your computer and then manually run LiveUpdate again. If any more updates are installed, restart your computer again and then perform a "Comprehensive Scan" with Norton 360 to make sure there are no infections present that can be causing the issue you are having.

I would also suggest that you run Windows and Office update to make sure you have the latest patches applied.

Please let me know what version of Norton 360 Premier Edition you are currently using. If by chance you are not using version 3, and have a valid subscription, you are entitled to a free update to version 3. Let me know what version you are using and I can then assist you further.

Thanks,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

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My Norton 360 Premier Edition
by aarons40 / May 22, 2009 6:04 AM PDT

As a matter of fact I just renewed my subscription and it has 367 left to run. It's version 2.5.0.5. I ran a comprehensive scan a week ago. I run a manual live update monthly. I haven't run a windows/office update but I will.

Thanks for your suggestions and the offer to upgrade to version 3. How do I do that?

Many thanks

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Update to Norton 360 Version 3
by Michael_York / May 23, 2009 5:01 AM PDT

Hi Aarons40,

Since you have a valid subscription, you are entitled to a free update to Norton 360 Premier edition version 3, which I highly encourage you to do after you have updated Windows and Norton and completed the "Comprehensive Scan."

Please NOTE, that while this process will update you to the latest version of Norton 360, it will not extend your current subscription. To update to Norton 360 Premier Edition version 3, please visit the Norton Update center at the link below.

Norton Update Center

When the installation of the updated version is complete, launch Norton 360 version 3, mouse-over the "PC Security" bubble and choose "Check for Updates" so that you get the latest product and definition files applied to your installation. If any updates are installed, restart your computer.

As to the issue you are having with Word documents, you can disable the scanning of Word documents and still be protected, as long as the core "Auto-Protect" engine and the other advanced features are enabled. As soon as a Word file is written to disk, the real-time scanning will check the file and you should not notice any slowness. To disable the scanning of Office documents, open Norton 360 and select the "Settings" link art the top of the window. Next, select the "AntiVirus" icon and then select the "Scans & Risks" tab at the top. Locate the "Microsoft Office Automatic Scan" option and disable it. Click the "Apply" button.

Let me know if you have any further questions.

Thanks,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

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Updated Norton
by aarons40 / May 23, 2009 5:13 AM PDT

Thanks very much. Things are running faster.

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Norton 360 Update
by Michael_York / May 25, 2009 4:00 AM PDT
In reply to: Updated Norton

Hi aarons40,

Thanks for letting me know that you were able to get the update installed and have Norton 360 version 3 functioning smoothly and faster. I'm glad I was able to help you out.

Take care,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority

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