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General discussion

Version Tracker Pro newer versions refuse to connect to web

Nov 6, 2007 10:00PM PST

I've been struggling for over a year to try to get this expensive program to work properly on a Dual G5 tower. Support has not been able to help at all. The problem is one of connecting to the internet with newer versions. As long as I use Version 3.5.3 things seem to be okay. As soon as I update to one of the later versions the program is unable to connect to the internet to register or to download updates. (Error 56 each time - can't connect to internet). I have other Mac computers on the same network with similar configurations that work just fine with the latest versions.

Because I have updated to Leopard, it becomes more important to have a functioning version of the latest software. Tech support for this program has been less than robust, but the latest times that I have gotten any hints have suggested that the problem is because I am using Earthlink "Scam Blocker". I think they may have meant "Spam Blocker" but this is a web based filtering system not installed on the local machine. and as I noted, my other computers work just fine. But because they insisted this was a likely problem I turned it off completely and even tried bypassing my broadband satellite connection, but the problem persists. It seems nearly certain to me that it is a local machine configuration problem and not a global network problem with "Spam Blocker"!

I have completely uninstalled and reinstalled numerous times, each time removing all preferences and associated files and reregistering, and every time of dozens, I must return to 3.5.3 on this single computer.

Has anyone had any similar experience or have any clues as to how this might be fixed? I have looked at MacUpdate Desktop which works just fine on this system, but I prefer Version Tracker and I paid for it for a two year subscription, and have it working great on the other machines, so I would really like it to work properly.

Alternately, does anyone know of any support resources or forum for this program other than emailing version tracker? Any help much appreciated.

Discussion is locked

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Outlook is grim here.
Nov 10, 2007 8:31AM PST

Given "broadband satellite connection" I wonder if you have the usual issues of internet connection issues. But any bet I would make seems to fall apart since you claim other machines work.

There is no detail in your post to get a good handle on the issue but that sat connection is likely a big part of the issue since most programs expect the usual "other" connections. I don't expect any support house to know the answer given only what's in your post but the clues seem to point to your internet connection oddities.

Bob

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But why would not dial up work on this machine then?
Nov 10, 2007 9:08AM PST

If it's satellite, then dial up should work...no? But it doesn't....Apart from that, other machines work just fine with satellite as well as this one with the older version of VT Pro....

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I agree.
Nov 10, 2007 10:16AM PST

I fear that it's still that connection oddity. There is no answer as it stands given what clues we have so far.

Here's what I think would help. Get a good networking guru type person on that machine and arm them with LITTLE SNITCH to sniff out the networking calls to what interfaces, ip addresses and such. Maybe then they could get it to go.

Remember all I can do is wave at the likely suspect. Look at what there is to work with.

Bob