The outsourced Verizon tech and installers show up on time and they fix it every time. The network problem they had in 2001 was gone in 2002 and it works fine here.

Later I moved to cable and my neighbor moved from dialup to DSL. A lightning bolt half fried the DSL Modem which made troubleshooting a crapshoot but given a day they figured it out and replaced the modem.

The issues seem to be dependent on the area in question. Also it helps to have me as your neighbor.

Bob