Internet Service Providers forum

Rant

Verizon service

by kjkrosy / January 22, 2013 4:39 AM PST

Has anyone else been completely outraged by Verizon phone and DSL service? For the past two months, I have been struggling with Verizon to try to get them to come to fix my exterior line, which is barely getting a signal through. I must've spoken to hundreds of "service" personnel to no avail. Every time I call I have to go through the whole story over and over again. A few weeks ago, I was finally able to get a technician to my house/office, but he wasn't a linesman and couldn't fix the line outside. Since then its been a nightmare, appointments have been scheduled and broken so many times I can't count them anymore. Lies and more lies, claiming technicians have been here --my desk is quite near the door and I've posted my cell phone number on the door in the off chance I don't hear the bell. My situation has wasted my time, my husband's time, but it has also wasted so many man hours for the company as well. I would have canceled the service long ago, but I wanted to avoid Time Warner, since I've also heard that it has unreliable service and switching will mean I'll have to open up walls for new cables. This seems a theft to me--the customer--as well as to Verizon shareholders.

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Nod.
by R. Proffitt Forum moderator / January 22, 2013 6:21 AM PST
In reply to: Verizon service

Here on TWC and 2 years without an issue. However as an old author of router code long ago you bet my router and gear is never an issue so what can I offer here? I can only write how many times I find DSL setups with a dozen phones on the line or a filter where it doesn't belong or below par wiring in the home.

I hear you but maybe DSL is not for some folk as they need more than what the companies provide. As to open up the walls I'm wondering what you mean. Here it was one cable in to the MTA and from that to the existing phone lines. And I added my own WiFi router to the MTA and I'm done.

What is this about opening up walls?
Bob

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Since cable is available,
by Oldartq / January 24, 2013 2:08 AM PST
In reply to: Verizon service

consider yourself lucky. You do have a choice. Don't expect DSL to be like cable, they will most likely won't be.

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The technician allegedly stole from my house
by ChuckJTS-23427222252684036696820606199520 / January 24, 2013 11:53 PM PST
In reply to: Verizon service

Unless you tell Verizon to "cancel", I don't think they really care. I have found it hard to find anyone to take responsibility because I don't get anyone who claims they are responsible for the company.

I believe the technician who set up FIOS for our house stole because there were items missing after I turned my back on him. I've complained to Verizon and they never take responsibility for anything.

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