Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.


CNET Support

General discussion

Verizon Samsung Note 3 and Marshmallo Operating System

Jan 16, 2017 10:14AM PST

To get fingerprint screen lock, better battery life and other beneficial upgrades, one has to upgrade Operating System from Lollipop (5.0) to Marshmallow (6.0).

Verizon Customer Service confirms that the Note 3 hardware is 100% compatible with Marshmallow OS. The Note 3 is NOT End of Life hardware.

Many people do not use Screen Lock because password entry is slow and clunky. With the increased amount of personal info on phones, an effective and easy to use screen lock is essential to protecting the personal data on our phones and to avoid personal losses from cyber-crimes.

Verizon is NOT making this available to U.S. Note 3 owners - so they can force people to buy new phones.

What can we do to "encourage" Verizon to make Marshmallow available to Note 3 owners?

Discussion is locked

- Collapse -
While it would take too long to write why this happens.
Jan 16, 2017 10:30AM PST

This is old news. If you feel the need to try another OS version, research XDA Forums where such might be available.

- Collapse -
All Note 3 owners should dial *611 and ask VZ for Marshallow
Jan 16, 2017 11:09AM PST

This is not Old news in that Samsung/VZ IS offering Marshmallow to SOME but not all Note 3. Note 3 owners should not be forced create their own solutions at their own peril. Not all of us are tech savvy.

Also, "Rollover and take it" is not a winning strategy.

Calling *611 and asking for REAL customer service makes more sense.

- Collapse -
It is very old news.
Jan 16, 2017 11:26AM PST

Android has been out for many years and the story about carriers not updating is legend.

-> I must disagree with you about a lot of points here. While it would be nice if makers and carriers would just update is possible the fact is it costs money. Not only for the update but to update the support staff.

But some consumers don't get that and will act as if they are entitled to Android OS upgrades (this has been written about at length many times over the years.)

By getting the OS another way this gets you your upgrade and leaves the carrier free from support costs.

That's a deal!