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Verizon Samsung Gal NOTE 4 bricked

May 24, 2017 2:10PM PDT

Would like to stay with Galaxy Note 4, unable to afford newer phones.
April Update apparently BRICKED my phone, as Verizon wants me to buy a new phone. Mine would NOT CHARGE, off or on.
Needed business contacts. Noticed last charge of phone as it still worked.
Bought a new BATTERY.
NOW, charges only when Note 4 is powered off. When ON, will not charge. drains to 12%, then I must power OFF, then it CHARGES! maybe slow? takes several hours.
I will consider backing up all data, then press RESTART to consider that.
Will consider buying a new Note 4, as lower cost, as I find them on Amazon, Newegg, Tiger, to replace.
Will depart Verizon with 3 phones/numbers + a tablet, later this year, to save $123 per month. Never Verizon again, with cheap phones, and lower cost plans.

Discussion is locked

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I've seen that effect.
May 24, 2017 2:32PM PDT

The charger and cable was not the one that came with the Note. Hope that's it.

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yet, I have had the phone 2 or 3 years
May 24, 2017 2:40PM PDT

YES, the Samsung Charger works,
as with every other cord I have used,
in the house, Living room, Bedroom,
in the car, on 3 different cords from the "Lighter" sockets,
AND,
in CHILI's when I am watching 4 events at the same time.
Sorry, Rox, you never would have made it past Warriors, again.

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So is the problem fixed?
May 24, 2017 3:45PM PDT

I'm unclear now.

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NO, does not charge when phone is POWERED ON, using phone
May 25, 2017 2:59AM PDT

no, phone only charges with POWER OFF.
Only lightning bolt shows charging.
No GREEN indicator of charge, either.

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Next thing to try.
May 25, 2017 6:40AM PDT

After you save your contacts, pictures and such, do the factory reset and hope it's working.

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After April Update, phone stopped charging when ON
May 25, 2017 3:09AM PDT

Watched indicator of Percentage go down, plugged in, it did not charge.
Went to a Verizon Store, the Sales Associate said his phone (? Note 4? ) did the same, and
He traded in for a NEW phone.
This OLD battery did charge when Powered OFF a little bit, then did not.
I even called Samsung service (opened phone, battery info), not really any help,
gave me a service number, go to Best Buy for service (too expensive, bad reviews, HERE).
So, I bought a new battery,
Received, and
Phone began charge when OFF yet not when I Powered Note 4 ON.
2 weeks later, GALAXY NOTE 4 works, except will only charge when POWERED OFF.