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Verizon roaming chgs in non-roaming areas

by deewood / June 13, 2004 5:08 PM PDT

Has anyone else had problems with Verizon repeatedly charging for roaming in areas covered in your nationwide Plan? In this case Yellowstone Nat Park. They repeatedly assure us that we will not be roaming when making calls from the park, but then are charged hundreds of dollars a month roaming charges because the calls are somehow being routed through some area in eastern Wyoming rather than the local Verizon tower. After 1 year Verizon still offers no explanation of this - just continues to force me to make numerous contacts each month while they threaten to terminate my service for non-pmt of these erroneous chgs. I'm wondering if anyone has ever found a resolution that I can offer to Verison to help them resolve the problem.
Thanks for any insight anyone can offer.

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Re: Verizon roaming chgs in non-roaming areas
by CoastBon / July 12, 2004 10:00 AM PDT

Ditto. I am currently battling with Verizon for over $200 in roaming charges which never occurred. I've also found out that they changed my contract dates...never agreed to. Needless to say, I'm not satisfied with their service. My friend's son worked at Verizon. He mentioned that he was told to change dates without notifying customers.

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Re: Verizon roaming chgs in non-roaming areas
by marcf / July 15, 2004 1:53 PM PDT

My problem is even more crazy. Verizon insists that my number (that they assigned me) is not a Verizon number. So my charges are real real high. Every month I have to call them. Sometimes I do ghet a credit. I just spent 70 minutes on the phone, and it's not resolved this month yet. She insists my Verizon number is a Sprint number!

Also, calls from my house to my cell phone get charged as long distance, because Verizon routes them through a distant station (Batavia) even though I live in a city (Rochester NY). What a nightmare!

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Re: Verizon roaming chgs in non-roaming areas
by dave1973 / July 17, 2004 2:25 PM PDT

I have never heard such a thing. I've never had problems with their service, even in extended areas where Verizon has an agreement worked out with other carriers to allow roaming at no charge to certain areas. If you were in the Chicago market, I'd like you to try and use that excuse, because I don't buy it, and NO I don't work for Verizon Wireless, or any other wireless provider.

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Re: Verizon roaming chgs in non-roaming areas
by deewood / August 11, 2004 3:36 PM PDT

That's great. I never had any problems with Verizon until my son started working in Yellowstone. Prior to that everything was fine. Seems once you have a problem, is when you really find out what they're all about.

And I'm from So Calif, not Chicago.

PS What excuse are you referencing?

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Re: Verizon roaming chgs in non-roaming areas
by hmccarthy / August 11, 2004 5:20 PM PDT

Are you joking?? There is a class action law suit against them for this kind of stuff. If anyone is wondering how to get your money back from Verizon..?? I WOULD TRY GETTING A DAMN GOOD LAWYER!!

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Re: Verizon roaming chgs in non-roaming areas
by deewood / August 11, 2004 3:31 PM PDT

Yes I agree they make you crazy, and the time on the phone with them in maddening. And they also route the calls past their own towers to those of anothr company half way across the state and then charge for roaming. they can not explain why this is done, except to say it isn't right!

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Re: Verizon roaming chgs in non-roaming areas
by dave1973 / July 17, 2004 2:33 PM PDT

Unless you have the plan that doesn't charge for roaming anywhere, you have to look at the maps carefully before using your phone. It says nationwide, but it's nationwide only if you're on Verizon's network, or on another carrier's network where Verizon Wireless and the other carrier has agreements to let each others' users roam on their network without charge. I lways check my roaming indicator to see if it's solid or flashing. If it flashes, you're still roaming, but you won't get charged for roaming since Verizon has agreements worked out with the other carrier for that area. If it's solid, use your phone at your own risk. Where I travel in Michigan, My phone calls get picked up by Alltel (and I have Verizon Wireless) and I don't hit with roaming charges while on Alltel's network in lower Michigan.
I always look at the map for estimated coverage to where I might travel before I know if I want to use my phone there or not. If you don't look at the maps, then that was your fault. Not Verizon Wireless's fault.
BTW, I looked at the area of Wyoming where Yellowstone National Park is and Verizon's coverage area is spotty. So most likely, you hit an area that was roaming.

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Re: Verizon roaming chgs in non-roaming areas
by deewood / August 11, 2004 3:21 PM PDT

Thanks for your input. And I would otally agree with you if none less than 12 Verizon employees insist that Yellowstone Park is within my Home Coverage Plan, and is NOT roaming, and we will not be charged any roaming charges. They even insisted the problem was just in the phone and convinced us to buy a new phone - which only cost a lot of money with no improvement. It is a constant on-going fight month after month for 2 yrs now that has to go up levels of management each time to get the charges removed, only to start over again the next month. It's maddening!

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Re: Verizon roaming chgs in non-roaming areas
by strykernyc / August 6, 2004 12:03 AM PDT

wth is ur phone that getto, u know there is a option where u choose to switch automatically to roaming if need it or not or stay n digital network .

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Re: Verizon roaming chgs in non-roaming areas
by deewood / August 11, 2004 3:27 PM PDT

Thanks for your response. Per Verizon's advise we had to purchase a phone that would operate as Analog because yellowstone park is not Digital at this time - even though they've put in new towers in the last year. The phone calls by-pass those towers altogether and go direct to the Analog towers of another carrier (roaming) near Cody Wyoming instead. So really have no options of switching at this time.

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Re: Verizon roaming chgs in non-roaming areas
by dave1973 / August 12, 2004 11:28 AM PDT

The representative who told you that has got to be a quack. Verizon Wireless no longer is installong new towers with analog. In a number of major cities, my tri-mode phone, if I intentionally put it in analog, my phone will say "No Service". If the towers in Yellowstone are analog/digital, then most likely it was installed at least 3 years ago. Verizon still has some areas that are analog, but new locations are digital only, like the other carriers are doing. But you need to look at your roaming indicator carefully before you take any calls. If you are roaming, only take calls that are important, and leave the other calls for when you're back on Verizon's network, or in extended coverage. BTW, you can roam on a digital signal too if you're on someone else's network that also uses CDMA.

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Re: Verizon roaming chgs in non-roaming areas
by JOESTER / October 6, 2004 2:26 PM PDT

to update your coverage with the latest roaming / coverage area. press *228 send.. listen to the prompt then press 2 . That way your phone will be up to date. Its the best way to do it

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