Verizon's customer service is not what it used to be. I have been a customer since 1996 of Cellular One, GTE & then Verizon when they took over GTE and I will cease being a Verizon customer 3/12/06. Customer Service & technical reps promise to get back to you & never do. Text messages are sent back to you as duplicates of ones you sent out and Verizon cannot (or will not) determine what is causing that problem. In short, Verizon does not care about you as a customer- only your money is important to them- Beware!
Just purchased two Razr V3c's from Verizon two weeks ago. Also purchased Motorola Mototools+USB cable so that I could synch my phone with my Microsoft Outlook Contacts and Calendar. I froze two V3c's trying to synch the Calendar and had to exchange them. I emailed BVRP Software USA Inc, evidently the software engineer who developed Mototools for Motorola (not entirely sure about that). I was informed that Mototools will not sych the Calenda with the V3c.
Also, you should know that Version has locked out all media functions for the V3c so that you can pay a monthly fee for each function, such as a subscription for ringtones; $1 each to download MP3's (that you may already own), and 25 cents everytime you want send one of you photos to a friend--for each phono, and your friend will also pay 25 cents to receive a photo.
Basically, I paid $50 for the cable, software and shipping only to discover that I can only synch my address book. I switched to Verison becasue Consumer Reports touted them as being fair and responsible. Boy are they wrong. I'm now wishing that I had remained with Cingular